This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we drove up to this property, we honestly thought it was a mistake. It looked closed - no windows in the bottom floor, dirty exterior, mess in the parking lot, you get the picture. When we asked at the front desk - the response? Shoulder shrug. I have traveled for business the past 30 years and stayed in many places that were under renovation, but never a place that looked closed or unsafe. We did not stay. We will never again book a hotel package with a hotel we did not have prior experience with. Trust me, and scroll ... read more
Business response:
Dear Tracy, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chanc... read more
Never People doing drugs outside’s our window screaming till 3am had to get up and leave to be told we cant get our money back, bugs, stains, stove dont work and they are refusing to return even a portion of our money. Absolutely disgusting and shameful
Business response:
Dear Chelsea, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management
Very sketchy. Loud arguments outside in the middle of the night with vulgar language. Intoxicated people roaming the street. Hallways are dark and barely have any light. Several outlets in room did not work. Elevator made loud, scary sounds when operating.
Business response:
Dear Tammy, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Do not recommend Doesn't seem to have been updated since the 1980s. Lots of staining on counters, smells awful, bed, pillows and sheets horribly uncomfortable.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
The rooms weren't clean, sheets dirty and the bathroom nasty, roaches on the floor..disgusting.
Business response:
Dear Phyllis, Thank you for taking the time to write a review. We're genuinely sorry to hear about the challenges you faced during your stay. Your experience aligns differently with the standards we strive to uphold. Please accept our sincere apologies for any inconvenience. Your feedback is valuable, and we assure you that we will address these issues to improve our services. We appreciate your understanding and hope you'll consider giving us another opportunity to provide a more positive experience in the future.Sincerely,... read more
Cockroaches running everywhere!
Business response:
Dear Earlene, Thank you for choosing us and sharing your feedback. We're sorry to hear about your experience. We take pest concerns seriously and have processes to address them promptly. We encourage you to contact our customer service to discuss this matter further and allow us to investigate and resolve the issue. Your satisfaction is important to us, and we appreciate your feedback, helping us maintain the highest standards for our guests.Sincerely,Hotel Management
They won’t let me post anything.
Business response:
Dear Christina, Thank you for choosing us and sharing your feedback. We regret to hear about your difficulty in posting. This might be a technical issue or a platform-specific matter. We recommend you contact us directly for assistance to guide you through any posting restrictions or technical challenges you may be facing. We appreciate your understanding and hope this issue is resolved promptly, allowing you to share your feedback. If there's anything else we can assist you with, please feel free to let us know.Sincerely,Ho... read more
Smelly, dirty and run down hotel The guy behind the counter wasn’t very helpful or talkative, he didn’t give us any information at all. The room was so old, run down and smelt. And the worst thing was the bed sheets were stained!
Business response:
Dear Nicholas, We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the lack of helpfulness and information from the staff, the condition of the room, and the stained bed sheets are concerning, and we deeply regret any inconvenience caused. Please be assured that we take your comments seriously and will address these issues promptly to prevent similar occurrences in the future. We assure you that what you experienced is unacceptable by our standards, and we hope we have th... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.