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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was horrible. The key machine was not working as I was checking in. The front clerk didn’t want to tell us that it would be a while before it would be fix. She wanted to continue to check us in without acknowledging us of the information, she did not give us the opportunity to make a decision as customers. However she continued to tell us you will receive a key, but couldn’t tel us when. Very rude, wasn’t truthful and lacked customer service. I asked for a refund and had to leave.
Business response:
Thank you for being our guest. We are truly sorry and cannot apologize enough for not being able to deliver you the professional service you deserved. Please be assured that we have discussed your feedback with our front office associates to ensure we always provide excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Not the cleanest, hair still in the tub from previous user.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Beyond dirty hotel. Dont stay here!
Business response:
Paul, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
disappointing. If you are going to stay in an extended stay room it should come with a coffee pot, and not have to go to the front desk in the morning and ask for one once you realize there is none. The one they gave then didn’t work. no throw away cups for coffee so we had to go dig some cups out of our car. Just things you typically would have in a hotel room weren’t included for some reason. Plus they charge for parking. Not like it’s a fancy downtown area where space is limited.
Business response:
Lori, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing like the picture posted wasn’t that clean
Business response:
Anna, thank you for being our guest. We regret to read that our accommodations fell short of your expectations and are sorry for the cleanliness issues you encountered while you were here. We have shared your comments with our housekeeping team to take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Below average and charge for parking. The kitchenette surfaces did not feel clean. The carpet was very wet in front of the air conditioner. The breakfast was lousy - not a true breakfast. Call it what it is a continental breakfast - granola bars and oatmeal. Charging $6/night for parking is a rip off.
Business response:
Brett, thank you for being our guest. We regret your disappointment with our parking charges and apologize for the issues you encountered in your room. We have shared your concerns with our team to ensure this doesn't happen again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
They make you pay for parking at their hotel. Terrible service all the way around
Business response:
We regret your disappointment with the chargeable parking facility and are sorry you met with anything but exceptional service. We hope you will give us another chance to prove that we are committed to providing outstanding accommodations and hospitality. Thank you for your feedback. Sincerely, Hotel Management
Business response:
Tomoka, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.