Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dear Bret, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear BRUNO, Thank you for being our guest and for taking the time to write your review. We regret your disappointment with our parking fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Antonio, Thank you for staying with us and posting your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management 

Business response:

Dear Jan, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities and the level of service you received from us during your stay. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Deborah, Thank you for staying with us. We appreciate your comments about our friendly staff; however, we apologize for your concerns with your room's air unit. We will address this appropriately, and thank you for your patience. It would be a pleasure to welcome you back to our hotel.Sincerely,Hotel Management 

Business response:

Dear John, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management