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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have to say I read the reviews and though maybe something has changed....and the fact the accept dogs was the plus. We got to the hotel , easy to find adequate parking. Downtown looks nice. Walking in you could see it wasnt elaborate but not bad. 1 elevator for 3 floors. As soon as We got off the elevator you could smell what smelled like cooked crab. Well we were there unfotunately for 2 nights. The smell did not go away. Mold in the bathroom around the seam where tub connects to the wall. We had to actually ask for towel... read more
Business response:
Thank you for posting a review of your recent stay. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We want to let you know that we are already working to address the problems you mentioned. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was equipped with a kitchenette that was not properly cleaned. The room also seemed to be directly above some malfunctioning equipment that made noise throughout the entire duration of the stay, making it impossible to sleep.
Business response:
Thank you for being our guest. We are sorry your sleep was disturbed and apologize for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The room have a weird smell, all the furniture are old, and the air condition don’t work. Also, they charge extra for parking per car.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This property was barely clean, receptacles not working in room 223, phone was broke so you couldn’t call the front desk, and a hair dryer plug was rattling and loose which of course it did not work. This property was barely clean, receptacles not working in room 223, phone was broke so you couldn’t call the front desk, and the hairdryer plug was rattling and loose which of course it did not work. What hotel experience I’ve had in decades.What hotel experience I’ve had in decades
Business response:
Thank you for your review. We are sorry for not meeting your expectations and regret the inconvenience it caused. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We hope you will give us another chance to show you our commitment to outst... read more
Not very well run. The room was not real clean. Would not stay here again
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered in your room and regret our hotel did not meet your expectations. We have taken note of your comments and will share it with the appropriate teams so that we can improve our service and facilities going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dirty...room smelled terrible
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with ... read more
Not clean Not a clean hotel, no garbages in first room which smelled like a smoking room. Switched to second room, it was a little better but not by much.
Business response:
Deidra, we apologize for the inconvenience you had in your initial room, which impacted your overall experience with us. Your feedback for the cleanliness is shared with our housekeeping team to be more diligent going ahead. Please be assured your concern for the smell will help us enforce our no-smoking policy more efficiently. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not extending another stay here. Room wasn't ready for check in. Not the customer's fault there wasn't enough staff scheduled. Felt for the lady behind the counter, there was only one person working during check in. Room was dirty, smelled like something awful. Would not stay there again. Pictures of the room dosen't match their marketing pictures. Our fridge looked like it was 30 years old.
Business response:
Thank you for being our guest. We are sorry for the room not being ready before your check-in and regret the wait-time this must have caused. Please accept our apologies for the odor issue as well, which hampered your stay. The stress caused is undoubtedly understood, and your feedback has been discussed with the head of our housekeeping team so that we ensure we always deliver a comfortable experience to all of our guests who walk in our doors. Again, we apologize and hope you will stay with us again so we can have a chance... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.