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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took an more than an hour to get the room, we came at 11pm and end up check in 30min after midnight when there was nobody check in except of us...
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
The property is unkept, needs maintenance, the room was not completely clean, and there was no maid service for the 4 nights we had the room. "Breakfast included" meant pre-packaged muffins and granola bars.
Business response:
Kenneth, please accept our apologies for not living up to your expectations and for the inconvenience it caused. Your comments have been discussed with our housekeeping team to be more diligent going forward. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We appreciate your patience and hope you will consider us again the next time you are in this area. Sincerely, Hotel Managemen... read more
Property is in dire need of a renovation. Our room had a strange odor. Air conditioning did work as it should. Shower leaked to entry floor. Carpet felt soggy/sticky. There was hair in the shower prior to us using it. Parking lot was trashed.
Business response:
Melissa, thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We sincerely apologize for the issues with your room and the inconvenience caused. We have taken note of your comments as we continue to monitor our property's condition and plan for upgrades and changes. We understand your frustration and are grateful for your patience. We hope you will revisit us in the future. Sincerely, Hotel Management
This place was a joke said kitchenette not one dishorforkoranythinginkitchennoplacetositoutdoorsnooneknewaboutweretosendyoutogotoeatnooneknewaboutwatertaxieverybadnooneknewanythinglonglongwalktogettoanything
Due to a pipe leak at the convention center location, I was transferred to the Salisbury Rd location. I was wrongfully charged for another room (at a higher rate), the room I recieved was not the room type I reserved, and the transferring of my reservation was unprofessional and confusing. While checking out, I was told I was not supposed to be charged and would be refunded for the room. I still have not recieved the refund.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the issues you had with your reservation. We will review your comments with our team to see what transpired and make sure we prevent such reoccurrences. Meanwhile, we request you to reach out to us for any unresolved queries you may have. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Covid, covid, covid….. Still using “covid” as an excuse to save on their P&L and maximize their profit. “Due to covid, our services are limited and ….”! Nothing but excuses for low quality service!
Business response:
Gene, thank you for your review. We are sorry for the issue you encountered and regret the disappointment caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I didn't like the entire stay. I had my work cell phone stolen from my room. I filed a police report and no one from the hotel has even reached out to me with regards to this issue. THERE WERE ROACHES IN MY ROOM. Strangers hanging out in the parking lot of the hotel at night. It seemed unsafe, dirty, noisy and it was a horrible place to stay. I will not recommend it to anyone.
Business response:
Thank you for being a guest at our hotel and sharing your concerns. We are sorry for the delay in reaching out to you about your work cellphone. All reports of missing items are taken very seriously and assure you we did an investigation. Housekeeping is conducted weekly and as you were our guests for four days there was no housekeeping scheduled; thus none of our associates had entered your suite. If you would like to discuss this matter any further, please feel free to reach us at our front office. Thank you again for your... read more
Smelled bad. Also found a roach in the room!
Business response:
Thank you for being our guest. We work hard to provide a clean and comfortable environment; therefore, we apologize for the issue in your suite that compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you again for sharing your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.