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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I booked this hotel with hotels.com, there was nothing that said there will be a $100 deposit nor an $8 per night fee for parking. The room was ok. It had a small kitchenette and we had a king sized bed. It was clean but the building seemed old. The Breakfast that was advertised was a "stop and go" They offered granola bars and coffee. The cost for two nights sounded reasonable for the area but when you add the $100 deposit and parking, that was an expense we did not expect. There was no amenities except the laundry roo... read more
Business response:
Dear Carrie, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and loved the spacious room with the kitchen. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on the problems are noted and will be addressed on a priority basis, as we want our guests to have a perfect hotel experience while with us. Regarding the deposit, it is general prac... read more
Upon entering the room, we saw giant cockroaches that could have easily taken my child hostage and they would have put up a hell of a fight. I didn’t even put my bags down. The hotel at first refused to refund us until I called my bank myself and disputed it. The lobby attendant at the front desk as well was so stoned out of his mind he couldn’t comprehend what I was trying to explain to him. I don’t expect the ritz at all but a little bit more of a concern would have been nice or even just a hey sorry about that here’s your... read more
Business response:
Dear Araya, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your visit. We hope you will revisit so ... read more
Run don’t walk AWAY It did not feel like a safe environment. Completely over charged for the bare minimum. There was a roach on the table when we woke up and the whole place smelled and was stuffy. Also the bathroom faucets dripped and the breakfast SUCKED. DO NOT RECOMMEND!
Business response:
Dear Rebekah, Thank you for choosing our hotel and sharing your feedback. We sincerely apologize for any inconvenience caused by the maintenance and housekeeping issues you encountered and the disappointment with breakfast. Rest assured, we are actively addressing these concerns to ensure a seamless and enjoyable experience for our guests in the future. Your satisfaction is paramount to us, and we value your patronage. We hope to welcome you back and demonstrate our dedication to exceptional hospitality.Sincerely,Hotel Manag... read more
meh Check-in was long, despite no one else being there. My first room wreaked of smoke. The second, the AC was rattling loudly. The third was perfectly fine. The breakfast was awful. There was no trashcan for the litter, on purpose (so people don't throw coffee in it).They make you go this smelly trash room, across the hall. Good price for the location.
Business response:
Dear Anne, Thank you for reviewing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anothe... read more
do NOT pay $100 night to stay here…get a tent inst gross ghetto hotel, dirty, no coffee maker…..drunk people parties in the parking lot
Business response:
Dear Tammy, We are deeply sorry to hear about your disappointing experience. Ensuring cleanliness and providing a safe environment are top priorities. We take your feedback seriously and will address the cleanliness issues with our housekeeping team. Additionally, we will review our security measures to prevent disturbances in the parking lot. Your satisfaction is important to us, and we regret falling short of your expectations. We hope you will reconsider and give us another chance to provide you with a more positive exper... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.