This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it. Unexpected fees. Poor room quality. Poor breakfast options. When we arrived to check-in that is when we were first told about the "$100 deposit" and the "$8 parking fee". The front desk stated "you must have booked through a third party" because we did not know about the deposit or parking fee. The room smelled very stale, the sink tap dripped all night, the bathroom fan squeaked sporadically and the beds were uncomfortable. The "breakfast" options were only coffee, a chocolate muffin, a Nutrigrain bar and inst... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered during your recent stay with us. Your feedback regarding room quality and breakfast options is concerning, and we assure you that it has been shared with the relevant departments for immediate attention. Please know that guest comfort is our top priority, and we are committed to sharing these issues to enhance the overall experience for our guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a m... read more
Slow checkin process as they were flooded with incoming guests at 3 pm for the concert that evening. This obviously could have been anticipated and they should have had multiple staff to accommodate, yet only one was there. Breakfast was a joke and we went elsewhere
Business response:
Dear Bryan, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during the check-in process and understand the frustration caused by the delay. Your feedback regarding the breakfast and staffing has been noted, and we will take steps to improve our service during peak times. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management
Terrible customer service. There was a nationwide outage of the computer system, and the front desk staff couldn’t complete check in fully. Their only solution was “we can refund you.” There ended up being about 10 of us in the lobby that Manager Wyn wanted to refund and send us out to sleep in our cars, rather than find a creative solution to get us checked into rooms we had already reserved and in many cases already paid for. This was three-hours before a large concert at the Jacksonville stadium that many of us had driven... read more
Business response:
Dear Jill, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
It was run down. I didn’t see anything dirty but it felt dirty. We walked into a room that had a weird smell. The cabinets looks like they were chewed on. We went to buy disinfectant spray. We didn’t sleep. It was sooooo noisy. Any noise outside or in the hall way echoed in the room. The faucet started ringing in the middle of the night. Horrible. The hall smelled like we*d. There were men gathered down stairs smoking it by a car.
Business response:
Dear Madelin, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously and will investigate the concerns you raised with our housekeeping and maintenance teams. Additionally, we will address noise disturbances to ensure a more peaceful environment for our guests. Your feedback is invaluable as we strive to improve, and we hope for the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.