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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Game Day It was a good location for a football game. However, the room smelled like urine. I was glad to check in late and leave early.
Business response:
Dear Guest, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely... read more
The hotel was very run down dirty and not well maintained. Smelled like smoke everywhere very dissatisfied for the price
Business response:
Jessica, thank you for posting a review of your stay. We regret not meeting your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that these issues compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Drip sound from room above all night, paid parking for no good reason, room next to stairs, banging sounds from stairwell all night, girl in lobby flirted with customers whole time I was checking in, this place is trash. Spend the extra money and stay next door.
Business response:
Dear Kyle, please accept our apology for your difficulties with our service and the noise. We regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We also apologize for the noise you experienced due to external factors. It disappoints that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the mo... read more
Was very disappointed in this hotel. The bathtub was in an awful state, and there was a funky smell in the room. Room definitely felt dated; did not feel comfortable going barefoot. The bed sheets were clean at least. The "hot" breakfast consisted of instant oatmeal packets. Granola bars offered as well. Sad. Highly disappointed - don't stay here!
Business response:
Dear Priscilla, we apologize our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Also, we regret our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowled... read more
Unsaubere Zimmer mit Kakerlake Im ersten Zimmer klebte der Boden im Bereich der Küchenzeile und im Bad sowie der Teppich im Schlafbereich. Einer von vier Bettfüßen war demontiert. Beim Blick unter das Bett kam mir eine Kakerlake entgegen. Nach dem Zimmerwechsel war das Bett ok und keine Kakerlake zu finden. Es klebte jedoch der Boden im Bereich der Küchenzeile und im Bad sowie der Teppich im Schlafbereich.
Business response:
Dear Jens, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
1 min into walking in and the entire place is muggy and gross. As soon as I walked into my room I instantly regretted staying there. I walked into the bathroom nd there was a cockroach walking on the bathroom counter. I wouldn't stay there again even if they paid me.
Business response:
Karen, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely... read more
Horrible Experience Definitely do not recommend. Even if you are just passing through and need a place to stay. It was very uncomfortable as there were people soliciting out front, parties going on all night, lots of drunk people stumbling the halls all hours of the night. I could not fall asleep due to the floor party going on above me until 3:30 am. Called the front desk, they didn't do anything about it. My room had black curly hair all over the room, in the sheets, in the towels, everywhere. Chunks. It was disgusting and... read more
Business response:
Brandi, we appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with our service and accommodations. We regret the inconvenience caused and have followed up accordingly to improve our performance in these areas. We hope you will give us another chance to provide you with the flawless visit you deserve on your next Sincerely, Hotel Management
Don't! Absolutely the worst hotel I've ever stayed. Everything about it was disgusting. Good thing i only used the bed to sleep in for 4 hrs. The smell, room conditions...just horrible. The shower?...no way!
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your nex... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.