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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smells like mold . Needs updated , rust on stoves an fridge . Bed was lumpy ,shower was terrible. No breakfast but a granola bar .
Business response:
Glenda, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments appropriately as we strive to enhance our guest experience. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your... read more
Presence of roaches. Room was not properly cleaned. May be is time for the management to proceed with a full renovation or a new management.
Business response:
Frank, we are very sorry for the condition of your room when you arrived. We work diligently to make sure our accommodations are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the housekeeping team, and steps are being taken to ensure that this does not happen again. Moreover, please know our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We would like to regai... read more
Property was very dated and in need…the hall carpeting is filthy and stained. However, staff was friendly…overall, this place needs attention! Stepped into the hall to go get ‘breakfast’ and felt like I had fallen into an ashtray! In a NO SMOKING hotel??!! Breakfast was coffee and wrapped bars or muffins. Also, charged to park as well. Won’t be returning here!!
Business response:
Kimberly, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Hotel room Smelled like roaches, was NOT cleaned to the hotel room standards. I had to wipe everything down with disinfectant. I paid $136 for one night. It was horrible. Staffing was weird. Room chairs had white stuff oh them . Just nasty : would not recommend
Business response:
Eddith, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Clean but old Clean but old. Front desk stay really good but room was bad. Furniture scratched up, closet drape falling down, smelly of smoke. Not going back
Business response:
Carole, thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels bring you to our area again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.