This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful management.
Business response:
Dear Lisa, Thank you for choosing our hotel for your recent stay. Please accept our apologies for falling short of your expectations. We strive to provide an exceptional visit for each of our guests; therefore, we are disappointed to see that this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the outstanding accommodations you should always expect from us.Sincerely,Hotel Management
Diane or whatever her name is checked me in & charged my card for parking. I get to my room, somebody else is in the room. I tell her I have to use the ladies room she then tells me no and that my reservation has been deleted but she’s satisfied with taking my money. I’m disgusted with her and her rude manners & horrible knowledge of computer software systems. I’m disputing everything. Keep in mind this happened at 2/3am and I’m a traveler. Who needed to get a little rest.
Business response:
Dear MaShawnda, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Getting less than you paid for Room smelled old and unkept. Bed was hard and pillow would flatten to nothing. Grab and Go breakfast items seemed old. You could hear everyone from upstairs moving around. TV rarely worked. Fridge didn't cool very well. Very few staff members were seen and when they were, them looked overwhelmed with phones ringing and guest checking in. NO ICE MACHINE ANYWHERE.
Business response:
Dear Jose, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We are w... read more
It doesn’t look like the picture, old, bad condition, smell weird and front desk guy was rude
Business response:
Dear Alejandro, We're truly sorry to read about your experience and the discomfort you felt during your stay. The lack of hospitality of our staff and the condition of our property you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of these concerns to address them adequately, and we hope you will stay with us again for a much-improved experience the next time yo... read more
I arrived at the property early, requested an early check in but when we got her at 12pm and check in is at 3 we were told that it would cost 10.00 per hour to get an early check in. I asked if there was a place we could go to eat until 3 they told us yes but they couldn't keep our luggage but we had too many in our party. They also didn't have a bathroom for us to use. The manager's attitude was very smart. The desk clerk tried to help. Would not stay there again. I had 7 rooms. Also, when i booked the room was not told abo... read more
Business response:
Dear Bridgette, Thank you for taking the time to give essential specifics in your evaluation of our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues and improve our services. We thank you ... read more
Horrible customer service
Business response:
Dear SaRay, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We value your comments, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Elevator reeked of urine
Business response:
Dear Brandy, Please accept our apologies for the issue with the elevator's cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback. We always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
The fridge didn’t work and my son got really sick inside there
Business response:
Dear Jayanti, Thank you for your recent stay with us. We're sincerely sorry about the incident with your son and the malfunctioning fridge during your stay. The safety and well-being of our guests are our top priorities, and this situation is concerning. We'll immediately address the fridge issue to prevent future occurrences. We hope your son is feeling better now. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.