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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Every floor in this hotel allows smoking the staffed seem to be clueless about it and did nothing the rooms are rundown and they charged for parking. I really would like a refund because the ad said this was a non-smoking hotel but it was clearly allowed photo frame said this is a smoke-free facility.
Business response:
Thank you for posting a review of your stay with us. We apologize for the smoke smell you experienced while you were here. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for your disappointment with the overall condition of our rooms. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We... read more
Due to their computer are they wanted me to pay for a room twice were rude I wish somebody would talk to me about that
Business response:
Tracey, thank you for your review. We are sorry for the inconvenience you mentioned. Please be assured that we are investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Business response:
Pedro, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Very bad , Don‘t find any other words.Towels available after 1 week only.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and regret any inconvenience caused. Kindly note, to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Please revisit us so we can make it up to you. Sincerely, Hotel Management
These guys are adding a $6 per night parking charge to park in their regular parking lot. This is not disclosed as part of the room rate. As we all know, almost everybody has a car. What they are doing is to increase profit by adding surprise fees. I refused to pay the fee at check-in and raised hell, so they did not charge me. When you pay them for parking, they make you sign a contract saying that they are not responsible for anything that happens to your car. The parking lot is reasonably lit though. All fees MUST be disc... read more
Business response:
Thank you for your review. We regret your disappointment with some of our charges and apologize for the cleanliness issues you encountered in your room. Your feedback will be shared with our housekeeping team to ensure we are more diligent moving forward. We hope you will consider staying with us again on your next visit to our area. Sincerely, Hotel Management
While price is only a concern in the absence of value, at half the price, staying here still wouldn't be worth it. Spend $10 or $20 more and stay at someplace nearby.
Business response:
Steve, thank you for choosing our hotel. We are sorry you feel we did not merit the rate you paid. We make every effort to ensure our prices are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended stay hotel, we offer affordable nightly rates, weekly budget rates, and long-term discount rates. We hope you will give us a chance to make it up to you in the future. Sincerely, Hotel Management
Nothing. Rude and disrespectful employees. Can not be trusted to represent this business in a professional manner. These employees were and are bad for your business and your bottom line. They talk to the quest very disrespectfully. Unacceptable. Please FIRE all of the employees that were on duty at the time of my stay at your hotel.On every shift I was there. No excuse and no tolerance for this behavior. Your rooms cost to much for deliberate poor customer service by your employees. Please give me/ husband free are discount... read more
Business response:
Thank you for taking the time to review our hotel. The incident you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience next time. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you on a fut... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.