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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Saw several roaches in the room and bathroom. Sketchy people including the workers. Key card would not work. Had to go to front office 5 times to get it to work.
Business response:
Dear Annette, Thank you for taking the time to write a review about your visit. We apologize for any inconvenience you encountered during your stay. Please know that your feedback is valuable, and we'll address these concerns to ensure a better experience for future guests. If there's anything specific you'd like to discuss further, don't hesitate to reach out to us at the hotel. Thank you for bringing this to our attention.Sincerely,Hotel Management
The room smelled like urine.
Business response:
Dear Michael, Thank you for your valuable feedback. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a seamless experience.Sincerely,Hotel Management
Did not like the area felt unsafe
Business response:
Dear Kenneth, Thank you for being our guest and sharing your review. It is disappointing that we could not provide you with a more pleasant stay. We take the security and comfort of our guests very seriously, so we apologize for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Smelled moldy, musty and had an odor of Marijuana through the halls and out front. I wouldn’t say it was unsafe as we were only there the one night, but there were people hanging out in the parking lot and the front desk clerk to us not to open door for anyone. The front door has an automatic lock and you need a key or to be buzzed to get in… Gave them 2 star because the front desk clerk was pleasant.
Business response:
Dear Amber, We apologize for the unpleasant atmosphere you experienced during your stay. Your feedback is important to us, and we'll work to address these concerns, especially regarding the cleanliness and security of the property. We're glad to read that our front desk associate provided a pleasant experience, and we'll continue to strive for improvements in all areas. Thank you for sharing your thoughts, and we hope your next visit with us will be more enjoyable.Sincerely,Hotel Management
I saw a big roach in my room the night before I checked out. It was shocking and scary. To prevented the roach came out, I had to leave my light on the who night. Also there was a guest shouting at 7 in the morning so couldn't sleep afterwards. It's not a quiet place.
Business response:
Dear Heather, Thank you for providing your feedback. We sincerely regret any disturbance you may have experienced due to noise and insects during your stay. Our dedicated team works tirelessly to maintain a clean and comfortable environment for all our guests to enjoy their stay to the fullest. We take your concerns seriously and will address them effectively for future improvement. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
my worst hotel experience tbh, late check out was a hassle to request, and upon check out i find a sticker glued to my car warning me that if my car will be there the next day i’ll get towed ??? obviously i won’t be there the next day because i'm checking out. the sticker isn’t even meant to be used on glass - i had to spend 15 minutes removing it. i already paid for parking, there was absolutely no need for that
Business response:
Dear Julia, Thank you for being our guest. Please accept our apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret this was not your experience. This is in no way the perfect stay that we intended for you. We will ensure we address these concerns with our team for immediate action and resolution. We are so sorry for what you have encountered and hope your next stay with us will be a much more positive experience.Sincerely,Hotel Management
The room had a smell. The black chair for the desk had a big white mark on the covering. I use airfresher in the room and the smell didnot go away.
Business response:
Dear Arleen, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.