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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
F-ing DISGUSTING! Ripped off! It's now 6am and we haven't been able to sleep! Crawled on by small roaches TWICE which means there's no escaping these critters in this hotel as we've already been moved rooms and floors despite management claiming fumigation and clearance of this issue. So incredibly disappointed. We want our money back! We understand that this is Florida and all but this was so sick! Truly uncomfortable and sleepless!!!! Management needs to stop being greedy, shut down for a few weeks and really correct their... read more
Business response:
Maura, the situation you highlighted in your review are very concerning. We extend our apologies for what transpired. I have shared your comments with my housekeeping staff and management team so that the necessary steps can be followed. We regret the inconvenience these caused. I truly hope this unfortunate situation will not prevent you from choosing us again when in our area. Sincerely, General Manager
Disappoiintment I was very disappointed of the condition the room. I was told there was breakfast served, it was a grab and go. the location was idea for me, because I had access to the interstate. I did not stay there, because the room was what I had expected....
Business response:
Betty, thank you for your feedback. Please accept my apology for not living up to your expectations and for the inconvenience you had. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Very unhappy and want a refund!!! This was a night planned to getaway and enjoy a concert and have a nice place to stay! First of all, this hotel doesn't have any ice machines. Second of all, their advertised "Breakfast" that you get free, is granola bars and oatmeal. Lastly, when I woke up in the morning to go to the bathroom, there were 2 cockroaches in the bathroom. Who in their right mind would recommend a hotel to anyone where there are roaches and a chance of taking them home with you? When I went to check out, the gir... read more
Business response:
Melissa, I am very sorry we failed to deliver the exceptional stay you deserved. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your visit was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. I hope you will give us a chance to impress you on a future visit. Sincerely, Gen... read more
Booked at last minute on the phone in the car while traveling. Ended up being in the busy city area which we wanted to avoid. Area made us feel concerned at night. Not geared up for short term stay , no ice cube machine on premises and was told to go to local gas station to get ice. Drove out of the immediate area for dinner.
Business response:
Thank you for reviewing us. We agree with you our hotel mainly has long term guests staying with us, and therefore amenities are bit different than the traditional hotel. I apologize for the inconvenience cause to you due to the same. Also, we regret the difficulty you had due to our busy location. We value your business. Please visit us again. Sincerely, General Manager
hotel should be avoided this place is a dive for where it is located it should be better. Carpet was sticky smells like smoke although it non smoking. hookers sitting on sidewalk outside and even though they charge for parking when I went outside there were people hanging outside by my car felt very in secure
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
It was dirty and smelled of marijuana ... I did not end up staying but Expedia refunded my money
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
When we arrived the desk person was very nice and made us feel welcome. Overnight there was a lot of noise from the person above us and going in and out of the lobby there were a lot of people hanging out smoking. My husband remarked that this area looked pretty bad. It was very convenient to a lot of good areas but we didn't feel very safe.
Business response:
We apologize for the disturbances from other guests during your stay.We aresorry their lack of consideration had a negative impact on you achieving a good night's sleep. It is unfortunate our front desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, General Manager
Not great We were given a different room because the linens in the first room were not fresh. Both rooms were damp and musty. The staff truly tried. Not a place for families.
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, General Manager
Nasty smell Room smelled, roaches in room
Business response:
Darryl, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy, so we regret the cleanliness issues you encountered. Our housekeeping staff has already been alerted about the situation for immediate review and action. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.