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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They do have roaches... Check in service was slow, the girl up front act like she didn't want to check me in. Before I even got to my room I saw dead cockroaches in the hallway. The workers should have clean the halls, I left for dinner and when I returned they were still there.The room did smell like mildew. I just sucked it up for 1 night. It's like the staff or management just don't care. This is a great location but this hotel needs work.
Business response:
Angela, thank you for choosing to stay with us. We apologize for the difficulties you encountered during your stay. Please be assured that we have shared your feedback with the concerned team, and we’re working with them to fix all the issues you mentioned. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The ants in the kitchenette were a nice touch. You get what you pay for - sadly in this case I could’ve stayed somewhere much cleaner for the rate. 10/10 would not stay in this sketchy place again. Loud at night and weird people kept banging on my door and the doors around me. Didn’t feel safe.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your feedback has been shared with our team to make sure these issues are not repeated. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Falta de servicio por el hotel Llegué a las 3:20 y mi ja no estuvo lista no cambian las sábanas y muchos menos dan toallas y te dan la habitación entras y encuentras sucio
Business response:
Sergio, thank you for being our guest. We are sorry your room was not in a spotless condition upon arrival and for the issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It was 12 something at night I was checking in for the night when the lady at the front the desk stated that they didn’t have no clean rooms & every one who was waiting which it was like 6 or 7 other people waiting on the same thing. So the lady at the front desk said we have two options either they could relocate us 10 miles out at another hotel or call your 3rd party for your refund which I did call my 3rd party to handle the situation but it was just unprofessional
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Chech in was long and painful. Worst experience ever. Clerk was looking for rooms were marked clean. Paid for the room there, got the key, beer bottles, food, water bottles, both beds visibly slept in, dirty towels all over the place. Went back to lobby, clerk looked in system for another hour only to day there are system issues and I can't find any clean rooms. Housekeeping and management issues. By this time its almost 1am. Asked that I wait until 1am to let other extended stay hotels do an audit so they could possibly fin... read more
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. Also, feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The front desk clerks were very nice. We checked in and went to our room and were surprised to find that the room had not been cleaned up from the previous occupant - towels and garbage on the floor, beds not made, etc. So they moved us to another room - 1 floor above. Same thing only this room was in worse condition. The desk clerk came up and personally helped us move to yet another room. It had been cleaned so we stayed. After she left, we discovered that the bathroom light did not work and a faucet on the kitchenette sin... read more
Business response:
Thank you for evaluating your stay with us. Although you were impressed with the service provided by our front desk associate, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to fix the problems you mentioned. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Water leaking, sink in kitchen and bathroom. Front desk clerk in knowledgeable about anything, floor had smoke stench, worst experience ever for the price
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulties you had while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we’re working with them in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.