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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lot of after hour activity going on
Business response:
Dear Jesse, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
I would consider this hotel adequate. Staff not very helpful and they "lockdown" the place at night.
Business response:
Dear Thomas, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Kind of served the purpose... I was only here one night, so I was looking for a location that was Central to the Riverwalk and other notable spots in jacksonville. This filled that need. The rooms were a bit dated and some of the fixtures in the bathroom were loose, but basically the place was clean and the staff kept it secure.
I saw roaches in my room and smelled weed coming from a couple different rooms
Business response:
Dear Rafael, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. Please know that your feedback is valuable, and we'll address these concerns to ensure a more comfortable experience for our guests. We appreciate your patience and understanding and hope you'll consider giving us another chance. Your satisfaction is important to us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,932 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.