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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was great! Staff was very nice! However, I booked 2 rooms & the toilet did not work in the one our friend stayed in. He notified the staff, but they had no one available to fix it on a Sunday evening. That should not have been HIS problem....they should have gotten someone!
Business response:
Thank you for your feedback about your visit to Extended Stay America. We are happy you liked our convenient location and friendly staff. However, we regret one of our associates was not up to the task of providing exceptional service. Your concerns are shared with them to see that this does not repeat going forward. We hope you will consider and give us the opportunity to serve you better in the future. Sincerely, Hotel Management.
It was ok stay
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Staff and location were great. Floor in kitchen and bath apparently never mopped. It was filthy when i cleaned it. Kitchen light didn't work, no coffee maker, no do not disturb signs to hang on your door, no ice machine. Muffins or breakfast bars was the only breakfast and 6 dollar a day parking fee they didn't mention till you checked in.
Business response:
Thanks for the review. We are glad to read you liked our overall service and our location. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the issues you experienced in your room. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. Please note, the coffee maker is available at the front desk and it’s complimentary. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do n... read more
We had to wait over an hour to check in. The front desk said there were no clean rooms yet. However it turned out there was a miscommunication and there were clean rooms. The attendant forgot to notify the desk. We were late to our show.
Business response:
Thank you for sharing your review. Please accept our apologies for the miscommunication between our teams which led to a disappointing check-in experience. Your feedback will help us improve our service levels. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Oh Well! Stayed at that location many many times in the past and it’s really taken a downturn it seems. I will not be returning.
Business response:
Kenny, thank you for choosing our hotel again. Our number one goal is to ensure each of our guests has a wonderful experience, and we are sorry we fell short this time. We have shared your feedback with the appropriate teams for review and action. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,841 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.