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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service and stuff was great. The hotel and rooms was very clean. The location was good for me, restaurants in walking distance.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Carper is staines in mulriple areas. The furniture is broken and scratched. The shower curtain has mold & orange grimes on it
Business response:
Thank you for being our guest. We are sorry for the housekeeping and maintenance issues you encountered during your stay and regret the inconvenience caused. We have taken note of your comments and have shared it with the appropriate team so that we can improve our service and facilities going forward. We appreciate your business and hope to welcome you back in the future. Sincerely, Hotel Management
Lights barely worked. Pillows stained pretty dirty. Extremely thin blankets. Hallways smelled like weed, cigarettes and dirt. There was the same trash sitting in the hallway the entire time we were there and nobody cleaned it. “Breakfast” was sad.
Business response:
We are sorry for the problems you encountered during your stay. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean accommodations. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We will make a note of your feedback about our breakfast offerings as we plan any changes to it. We would like an opportunity to serve you better in the future and hope you will return the nex... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.