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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buiss Lady at front desk was rude.
Business response:
Nelson, thank you for posting a review of your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the behavior of one of our associates. We have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Louise, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Brian, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Awesome stay! I enjoyed my time here... though brief but great
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Accommodating staff. Main issue was with Expedia and booking my trip as they didn’t send over the correct payment amount and my card was deactivated without my knowing. But the issue was quickly resolved for the most part
Business response:
Andre, thank you for being our guest. We're sorry for the inconvenience you mentioned. Please be assured that we have discussed your feedback with the appropriate teams in order to avoid such incidents from occurring again. On a positive note, we're glad the problem you had was resolved to your satisfaction by our attentive associates. We hope you will consider giving us a second chance the next time you are in Jacksonville. Sincerely, Hotel Management
Convenient location to stay for a few nights. Room was clean
Business response:
Thank you for your delightful review of our hotel. Your positive comments about our location and rooms are greatly appreciated. Thank you again for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management
Business response:
Roberto, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It was a good stay overnight. Just missed having coffee.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your overnight stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
There was nothing unique; it was like a middle to lower end motel, but the location was good. I didn't like the smell of stale cigarettes, despite the touted "smoke free" status of the property. Also didn't like that aside from soap and shampoo, there were no amenities provided; dishes and the like had to be requested and picked up. "Breakfas" was truly minimal, as others have commented-a few goodies on a small table in the lobby, which ran out well before the ending time. I was also surprised by the unanticipated parking fe... read more
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and liked our location, we are sorry for the issues you encountered. Also, please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,718 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.