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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen is completely unstocked. You have to go to the front desk and ask for anything you need. WIFI signal is strong but still flaky. They also want to upsell for a better connection.
Business response:
Thank you for taking the time to share your feedback. We are sorry for the issue you had with the internet connectivity. Our service provider assures us the problem has been resolved and we anticipate no further problems. We do hope you consider staying with us again so that we can provide you with a great experience. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Well located; very few facilities (no gym, no pool, no office facilities,, etc .). TV reception poor; room not made daily; limited staffing.
Business response:
Thank you for reviewing our hotel. We are happy to know you found our location to be perfect for your needs. However, we are sorry for not meeting some of your expectation and regret the inconvenience it caused. We have shared your concerns with our appropriate team member to ensure this does not happen again. We hope you will visit us again when you are in this area. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Convenient location, Friendly Staff, Roaches Brenda was awesome and super friendly. The only problem we had was the room smelled like mildew and we found 6 or 7 cockroaches throughout our stay. Paying for unsecured parking was also a little wierd but it was a convenient location with a pest control problem.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know you liked our location and also appreciated our associates. We will be sure to share your compliments with Brenda for doing a great job. However, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Nice place to stay if going to event downtown Wife and I were here for concert and found this hotel which was close to venue
Business response:
Mark, thank you for choosing Extended Stay America while here for the concert. We are glad to know you had a pleasant stay with us and found our location ideal for your needs. It was a pleasure to have you here, and we look forward to welcoming you both back soon. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.