Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Thank you for choosing Extended Stay America. We are pleased to know you liked our location and also appreciated our associates. We will be sure to share your compliments with Brenda for doing a great job. However, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Mark, thank you for choosing Extended Stay America while here for the concert. We are glad to know you had a pleasant stay with us and found our location ideal for your needs. It was a pleasure to have you here, and we look forward to welcoming you both back soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Courtney, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your feedback of Extended Stay America! We are glad you had an overall good stay and that we were able to meet your expectations at a fair price. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Cindy, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management