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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent hotel. The hotel was close to my convention venue and riverside food and entertainment options, which made it a good choice for me. It was generally clean, and I appreciated the grab-n-go breakfast supplied each morning. My only real complaint is that there were cockroaches in my room. It wasn't an infestation, and as someone who travels to many warm climate places I've seen roaches before, but my travel companion found the roaches very upsetting.
Business response:
Thank you for being our guest and sharing your feedback. We are happy to read that you liked our breakfast offerings and convenient location which was perfect for your needs. However, we apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
When we arrived the receptionist was very helpful. Only was there for one evening but, I was comfortable and the room was very spacious and very clean. The next morning when we went to check out there was fresh coffee in the lobby.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. We are glad that you liked our welcoming associates and your clean & comfortable room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great for extended stays. Quiet neighborhood downtown!
Business response:
Elaine, thank you for choosing to stay at Extended Stay America and sharing your wonderful experience with the fellow travellers online. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Keep your guard up Best to stay above floor cause the back windows were lefty unlocked on the bottom floor I stayed in. Late at night I heard conversations behind the windows. Not a good feeling. Just an grassy alley walk thru behind the windows. Hotel is good and nice staffs. Took my suitcase with me everyday upon leaving to go places. Came back and one window is unlocked. Told the desk.
Business response:
Thank you for staying with us. We are glad you had an overall pleasant time with us and that you liked our courteous service. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Old feel and roaches
Business response:
Thank you for staying with us. We are sorry for the "uninvited visitors" you reported while here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly hope this unfortunate situation will not prevent you from visiting us again. Sincerely, Hotel Management
Exactly what we needed. Good, clean, reasonable hotel with friendly staff. Great AC.
Business response:
Cam, thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and courteous service as well as affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Poor service, Excessive fees Little help from front desk. No apologies from management. False advertising for free parking, and free internet. Both cost daily. No room service, although bed is comfortable.
Business response:
Wayne, thank you for staying with us and letting us know you liked our location. However, we apologize for not meeting your expectations and for the issue you encountered while here. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope you will consider giving us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Hillary, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
All in one. All the amenities in the room, including the kitchen.
Business response:
Luis, thank you for sharing your review. We are glad you had a pleasant stay and that you liked our in-room amenities. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.