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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checkin Okay place to stay but no breakfast other than muffins and granola bars. At check-in, we were told that they screwed up and gave our rooms to someone else. Got small double beds after paying for a king in one room and queen size in another. No discount and didn't seem to care. If you book a room don't expect much and you won't be disappointed. Price was lower than other places so I know why now.
Business response:
Wayne, thank you for your stay with us. We are sorry you had issues with your reservation and that our front desk staff did not resolve it to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. Your feedback is important to us, and we hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager
I don't mind doing your survey but don't require essays
Business response:
We appreciate your valuable comments. Your feedback is very important to us as it helps us to know how we are performing. We hope to welcome you back soon at Extended Stay America - Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager
Business response:
Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager
O.K. except for parking fees and slow internet. The charge for parking is a little BS. The internet speed is painfully slow.
Business response:
Thomas, thank you for being our guest. We are pleased you had amenities overall pleasant experience. However, we are sorry for the inconvenience caused. Our maintenance team has been notified about the Wi-Fi to ensure the issue is corrected. We hope to see you again soon at Extended Stay America - Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager
Enjoyed! Wonderful room, very helpful staff, will definitely stay at this chain again
Business response:
Deborah, thank you for sharing your experience with us. We are so happy you were overwhelmed not only by our service but also by your comfortable room. We can’t wait to welcome you back soon at Extended Stay America - Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager
Great accomodations. Very nice staff
Business response:
Doug, we are delighted you stayed at Extended Stay America - Jacksonville - Riverwalk - Convention Center. It’s a pleasure knowing you loved our excellent service and enjoyed being with us. We hope you will visit again the next time you are in the area. Sincerely, General Manager
Nice room,good customer service Rather dreary looking lobby and hallway and first smell at entrance way was Lysol but room was decent and clean. Good bed.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you were comfortable here and that you were impressed with the service provided by our staff. However, I am sorry for the housekeeping issues you experienced during your stay and have taken a note of the same. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Downtown location Couldn't have been better: clean, roomy & staff wears excellent!
Business response:
Thank you for choosing to stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. It's good to know you enjoyed your time with us and that our location close to downtown was ideal for your visit. Thanks again for your feedback, and we look forward to seeing you again soon! Sincerely, General Manager
Concert bound Check in was great, quite even though we were there for a concert
Business response:
Thank you for selecting Extended Stay America - Jacksonville - Riverwalk - Convention Center while you were here for a concert. We are delighted to know you liked the excellent service provided at the time of check-in and had a great stay. We hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.