Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know our wonderful location close to several local attractions was convenient for you and that you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Dena, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Nelson, thank you for posting a review of your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the behavior of one of our associates. We have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management 

Business response:

Louise, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Brian, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Andre, thank you for being our guest. We're sorry for the inconvenience you mentioned. Please be assured that we have discussed your feedback with the appropriate teams in order to avoid such incidents from occurring again. On a positive note, we're glad the problem you had was resolved to your satisfaction by our attentive associates. We hope you will consider giving us a second chance the next time you are in Jacksonville. Sincerely, Hotel Management 

Business response:

Thank you for your delightful review of our hotel. Your positive comments about our location and rooms are greatly appreciated. Thank you again for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management 

Business response:

Roberto, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management