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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We still can hear trafic sound from outside , I think the need to replaces the windows to block the noise from outside .
Business response:
Thank you for being our guest at Extended Stay America. Although you had an overall pleasant stay, we are sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your business and hope you will come back to see us soon. Sincerely, Hotel Management
nothing outstanding...did get a good restaurant suggestion.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Bruce,thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America. We would like to invite you for another outstanding visit. Sincerely, Hotel Management
No real complimentary breakfast! Beds & pillow were uncomfortable but price & location was good location for the event I attended!
Business response:
Shamika, thank you for choosing to stay with us Extended Stay America. We're glad to know you found us to be at a fair price and that our location was ideal for your needs. However, we're sorry for not meeting some of your expectations. We will share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
no Wi-fi man Everything was okay except for the internet the Wi-Fi did not work.
Business response:
Harold, thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management
Great for a night or a week. The staff was polite, presentable, and fun to talk to. The AC worked great and the furniture in the room was comfortable. Plus I love having a stove to cook on.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Suzanne, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
They charge for parking, which is something I have never done. No hotel has ever asked me to pay for parking. But the worst part is tat they don't even mention it when you are booking. Second the only drink machine that they have for three stores of rooms broke and there was no way of getting drink in that hotel. The shower is a handheld one only, no overhead shower, I find that odd.I also found odd that they don't have a swimming pool. All hotels I have seen with that size and price range have a swimming pool. In summary th... read more
Business response:
Thank you for staying at our hotel. We are sorry for not meeting your expectations with our facilities and regret the inconvenience it caused. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.