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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to wait over an hour to check in. The front desk said there were no clean rooms yet. However it turned out there was a miscommunication and there were clean rooms. The attendant forgot to notify the desk. We were late to our show.
Business response:
Thank you for sharing your review. Please accept our apologies for the miscommunication between our teams which led to a disappointing check-in experience. Your feedback will help us improve our service levels. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Mediocre at best Had to pay separate to park. Nothing in the rooms. Bed was hard. Only coffee and muffins in the morning.
Business response:
Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management
The Higgs Me and my wife really enjoyed the stay everything thing we asked for and every issue we had was answered right away
There were not very many amenities, such as a pool or area to sit outside.
Business response:
Thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for not meeting some of your expectations. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Confortable Cómodo y bien ubicado con buen acceso a los lugares de interes
Business response:
Eduardo, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.