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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and comfortable. Polite staff. Didn’t expect to pay for parking. Breakfast was minimal. Maybe I didn’t read the details close enough. WiFi was very poor. Location was nice, short walk to the walk along the river.
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Business response:
April, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
My experience was great however the complementary breakfast was not up to par
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Business response:
Eugeneo, thank you for being our guest. We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Anthony, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Basic The building was old Rome Vatican with alcove and curtain for closet. No coffee in room. Continental breakfast was very limited.
Business response:
Thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Very friendly staff,room was clean and comfortable. Quiet
Business response:
Stacy, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk was very nice and professional. She kept her cool dealing with people ahead of us who were upset about the room they were in. She was very professional as well as the manager. Room was clean, the only issue was hotel letting us know the local PD were checking some rooms on our floor for illegal substance that was permeating the hallway. I think they could invest in better pillows. Coffee was great...If you are looking for a big breakfast, not the place, however they had a nice selection of granola, oatmeal and muf... read more
Business response:
Stacey, thank you for being our guest at Extended Stay America. We are pleased you had a pleasant stay with us and were impressed with the service provided by our team members. Your compliments will surely be shared with them. It was a pleasure having you as our guest, and we look forward to welcoming you back. Sincerely, Hotel Management
Add daily parking fee, additional daily internet fee (if you want usable internet speeds), and the cost of breakfast if you are comparing prices.
Business response:
We appreciate your feedback and are happy your stay was pleasant. Your comments, however, indicated areas where we could focus attention to improve our service. We will share these remarks with our team in order to better serve our guests. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.