Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Thank you for your feedback. We are pleased to know our location was ideal for your needs, but we are sorry for not meeting all of your expectations. We have taken a note of your review for future evaluation. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know your stay with us was enjoyable and that you liked our courteous service. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked your well-appointed room. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

April, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Eugeneo, thank you for being our guest. We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Anthony, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management