Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Thank you for sharing your experience with us! We are so glad our location was perfect for your work trip and our service and facilities met your expectations. We enjoyed having you as our guest and hope to have the opportunity to welcome again at Extended Stay America- Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager 

Business response:

Thank you for your five- star rating. We are delighted you thoroughly enjoyed your stay at Extended Stay America- Jacksonville - Riverwalk - Convention Center. We look forward to welcoming you back the next time that you are in Jacksonville. Sincerely, General Manager 

Business response:

Thank you for your stay at our hotel and for sharing your valuable feedback. We are pleased you had an overall nice stay. However, we are sorry to know you were disappointed with our parking charges. Thant being said, our website clearly states about the mentioned charges. It was our pleasure serving you, and we hope to have you visit again soon. Sincerely, General Manager 

Business response:

Thank you for your stay. I am sorry to read you were inconvenienced by maintenance issue in your suite and appreciate your observation about the carpet. Thank you for bringing these issues to my attention. I will be sure to share them with my team to ensure our facilities are spotless and in a great condition. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, General Manager 

Business response:

Thanks so much for taking the time to write a review about your stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are glad you enjoyed your stay and our pricing and amenities were to your satisfaction. We value your business and hope to see you again the next time your travels bring you to Jacksonville. Sincerely, General Manager 

Business response:

Thank you for staying with us and for sharing your rating. I am pleased to see you liked much of your stay, but we clearly missed some opportunities while you were here. We hope you will stay with us again so we can make it excellent. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are delighted to know you had an enjoyable, comfortable stay with us. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for reviewing our hotel. We are glad you were overall pleased with your stay but after reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. And fresh linens and towels along with any toiletries are always available at the front desk.... read more

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager