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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
It is an ok hotel. It is across the parking lot from the Hotel-- That should be noted somewhere...$7.5 Uber ride is not necessary. :)
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
I am extremely disappointed with my stay at the hotel. The only reason I book this hotel was because they had a pool. I usually stay downtown. When I went to the pool it was 6 inches low. This means the waterline was below the skimmer. This also means that the pool was not filtering properly. Upon checkout I told the hotel manager that I was disappointed that the pool was so low and I couldn’t use it. His response was That it was full today. I told him that’s not gonna help me since I’m checking out today. He also mentioned... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize that we couldn’t meet your expectations for an excellent stay. We are meeting with the concerned teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
could be better meager breakfast bar, no shuttle service, good location to airport,
Business response:
Milt, we appreciate you choosing our hotel and for providing your review. It felt good to know you had a good stay and liked our location, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Was disappointed to get a smoking room which smelt disgusting when we had booked non smoking. Location near airport made access to helicopter tours easy. Staff friendly.
Business response:
Thank you for being our guest and for sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Nice hotel, close to the airport, was able to walk
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you liked our well-kept hotel and found our location to be perfect for your needs. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Doors are extremely loud when closing, and travelers leave early to get tot he ferries.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant experience with us. Also, our maintenance team is checking and repairing the doors immediately, and we appreciate you bringing this to our attention. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.