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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fishing It was short
Business response:
Brian, thank you for staying with us and for your gracious review. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Noisy door slamming during the night. A bed that came from bedrock furniture. Overpriced. The “ breakfast was fine as long as all you wanted was oatmeal or a banana nut muffin. In the muffin display case 2 other flavors were listed but they were all one flavor. If that is all you are offering with your free breakfast say so
Business response:
Debbie, thank you for being our guest. We are sorry for the noise issue you experienced during your stay and that you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with the brand leaders to determine new offerings. We wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. Thanks again, and we hope to have an opportunity of hosting you back in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The night I stayed at the hotel i got in late and there were 20 to 30 people waiting to check in due to some travel disruptions. The front desk host was by herself but kept her cool and check us in one at a time. She did a great job and was very professional and polite.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
The fact that it's location is right on the airport facility was very convenient (if you don't mind the airplane or helicopter noise)... in fact, everything was very convenient. The only part I didn't like, was the fact that their business center was not working the entire time we were there (7 days).. so we had to go the the public library to get our business done. Also, they only have housekeeping once per week (not sure which day, because we never got housekeeping while we were there)... this hotel is in very much need of... read more
Business response:
Lisa, thank you for evaluating your stay. Although you were pleased with our convenient location, we are sorry for the issues you experienced and regret the inconvenience it caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service and facilities moving forward. Thanks again,... read more
Great place to stay.
Business response:
Thank you so much for the perfect feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
The check in attendant was very nice!
Business response:
Steve, thank you for the nice feedback of Extended Stay America. We are thrilled to know you the service delivered by our front desk associate and that you had a good time with us. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Great Service Staff was nice and helpful. Room comfortable.
Business response:
Thanks for being our guest at Extended Stay America. We are thrilled to know you liked the comfort of your well-appointed room and that you were highly impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Jennifer, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,303 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.