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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good...clean
Business response:
Philip, thank you so much for making us a part of your traveling plans. We are thrilled to know you were amazed by our well-maintained property and that we could meet your expectations for a great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Problems with lack of staff and the elevator was broken for 3 days without any indication it would be repaired.
Business response:
We appreciate you choosing our hotel and for providing your review. We offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. Your feedback for the elevator is shared with the concerned team to check and do the needful. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Okay Property is nice, however we were put in a room that should have been closed to guests. Air unit plug and outlet were charred. No air movement in room. Luckily it was rainy and cool during our visit. Reasonably priced and pet-friendly! Will be back for sure!
Business response:
Kelley, thank you for choosing Extended Stay America on your trip to our city. It feels great to know you liked our pet-friendly policy and were impressed with our well-kept property. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. Thank you once more for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice stay. Great services and some of the nicest rooms in town.
Business response:
Thank you for reviewing your experience at Extended Stay America. It feels so good to know you were impressed with your well-appointed room and the service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Bed was subpar, bathroom fan needed replacing, WiFi rarely worked.
Business response:
Thank you for posting a review of your stay. We sincerely apologize for the maintenance issues you encountered in your room. We appreciate you bringing these issues to our attention, and we want to let you know our engineering team is already working to address the problems you mentioned. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Great place We just had one comfortable night at this hotel between two flights. It worked perfectly for us. We arrived 10pm, checked in and were in bed by 10:30pm. The bed was wonderful, we slept like a log.
Business response:
Lynda, thanks for the kind review of Extended Stay America. We are thrilled to know you experienced a great night’s sleep in your comfy bed and that you had a relaxing stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Very convenient to the airport but that is also not so good because of very early morning and late night flights make a lot of noise. A little disappointed that my room was not cleaned in the three nights I was there. Garbage never removed, towel left in the tub. I was very disappointed in the grab and go breakfast. It’s been 8-10 years since I said here, but then they had fruit, a choice of cereals and pastries. This time plastic sealed muffins very limited choice, granola bars, the Halloween “fun size “; instant oatmeal, c... read more
Business response:
Rosemary, we appreciate you for evaluating your visit to our hotel. We are sorry for the noise issue which impacted your stay and that our breakfast offerings weren't to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
This is extremely convenient to the airport, right across the street. The hotel is clean, the rooms are comfortable and the AC is working!!
Business response:
Thanks for making Extended Stay America a part of your plans. It is a delight to know you had a relaxing stay in your well-maintained room and liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Staff were lovely but the fan in the refrigerator in my room was extremely loud and woke me up numerous times. Wouldn’t book a room with a kitchen facility again.
Business response:
Rachel, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.