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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was only given one washcloth for my stay. I went to the front desk to request a 2nd one and was told they were out and hadn't done laundry. I asked if one could be brought to my room and she said ok. I never received one. Customer service isnt really their strong suit at this hotel. I also asked for a bowl and silverware the night before. Sign in the room states that you only need to call the front desk and they will be delivered to your room when in actuality the front desk will make you come get them yourself and also wa... read more
Business response:
Becca, we appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thanks for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Sincerely, Hotel Management
Excellent service and entertainment
Business response:
Neil, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you liked our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
nice place staff is great, especially David one of the managers rooms are clean, cleaning staff courteous and willing to help hotel is noisy, WYFI is not easy to connect
Business response:
Thanks for the review. We are delighted to read you liked your well-maintained room and were impressed by the courteous service provided by our associates. Your feedback for the wifi is shared with the concerned team to review and action. On behalf of everyone here, we thank you for the recognition and invite you to enjoy the same hospitality on a future date. Sincerely, Hotel Management
Laughable continental breakfast Disengaging reception desk staff.......and a stupid review system that forces you to add a minimal amount of character to be accepted.
Business response:
Dave, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. I encourage you to try us again in the near future and I am confident you will enjoy a better stay. Sincerely, Hotel Management
Close to airport Meh , needed a hotel for the night . We called and were told they have a shuttle to ferry terminal , but upon arrival we’re informed they would get us a cab - which is fine , but then the cab showed up late ... the place is ok , nothing exceptional, typical Juneau customer service.
Business response:
Joe, thank you for staying with us. We are glad to read you had an overall pleasant visit and that you liked our convenient location. That being said, we are sorry if any inconvenience was caused while you were here. We value your feedback as it will help us improve moving forward. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Staff and service was great! Friendly and professional.
Business response:
Jeremy, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
Great place! Will be back. Really enjoyed or stay here. Myranda at the front desk was very friendly and kind. Always have hot coffee throughout the day for guests and the grab and go breakfast was great also. Really close to the airport, but didn’t even hear planes. Rooms were nice and clean and comfortable. I honestly have no complaints about this place.
Business response:
Michael, thank you for the wonderful review. We are thrilled to know you liked your well-appointed room and that you were able to start your day with our delicious breakfast. On behalf of our team, we appreciate you for recognizing our efforts, and we look forward to serving you again soon. Sincerely, Hotel Management
Wondering why the only have housekeeping only when we request them. And also there dryers, the lint flies around when it is running.
Business response:
Evelyn, thank you for your review of Extended Stay America. We are glad you had a pleasant visit. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Toiletries are also available and complimentary at the front desk at any time. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.