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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person who checked us in seemed a little confused. I gave her my credit card to pay, signed the papers she asked. She then came to our room and said that we hadn't paid. I checked my bank account and it had gone through. When I went back to the desk she just said everything was ok?? Maybe needed more training. The door on our room would not latch without slamming it really hard. The facility is really close to the airport, which is what we were looking for.
Business response:
Regina, thank you for being our guest. Although you liked our proximity to the airport, we are sorry for the inconvenience you had. Your feedback will be used as a training tool to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This was my 3rd usually my visit great this time not so great at ALL..... the worst room I ever had here ..... the refrigerator was old & rusty I didn’t feel comfortable putting my food in it ..... when I went to take a shower it was holding water😡 like I was taking a shower bath...... the room stink ..... o didn’t feel comfortable sleeping in the bed the sheets looked dingy Old with dirt stains ..... I was not satisfied at all room 115 was the worst
Business response:
We apologize and sincerely regret the inconvenience you encountered in your room when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to provide all of our future guests with well-maintained accommodations they deserve. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I will never go back to that hotel terrible experience and the staff were extremely rude. I asking for extra towels for shower couldn’t provide it. I felt as if I was inconvenient to their business
Business response:
Thank you for being our guest. We apologize for falling short of your expectations for a perfect stay. Your feedback for the rude behavior and the lack of towel is shared with the appropriate teams in an effort to deliver excellent guests service going ahead. It was a pleasure serving you, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No está a la altura del precio. Necesita mantenimiento.
Business response:
Thank you for choosing us for your visit. Our team strives to ensure an excellent experience for each guest, and we are sorry for letting you down. It is disheartening to read that we fell short of our standards and we apologize for this. We appreciate your business and hope to have the opportunity to make it up to you in the near future. Sincerely, Hotel Management
Looked nothing like the pictures. You posted free breakfast and it was a granola bar. Poor rooms. Didn’t smell quite right.
Business response:
Alexis, thank you for being our guest. We're sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Please be assured that we will discuss your feedback with our team, and we're working with them to improve our service and facilities moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I chose this property on expedia because it stated that breakfast was included. The only food that was provided was granola bars & oatmeal. This place is more like a transitional home or an apartment for most of the residents that I encountered during my stay. I would not like to stay their again.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Anthony, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Online, the hotel seemed great, but once I arrived for check in, the line was very long (not a problem at all, I understand that completely). The problem was that the desk worker was not very nice or friendly. He treated the customers like they were a bother. The breakfast was not what I would call Continental, but if that is all that is possible to accommodate, I understand. The room was not clean. There was hair in the bathtub, the toilet was dirty, and the kitchen had things in the cabinet. I assumed since it was and exte... read more
Business response:
Caroline, thank you for sharing the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you this time, and we hope you will give us another chance in the fut... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.