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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jami, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No hot water The room was clean but no hot water in the shower. The no smoking policy is a little much in this place. I will not be staying there again
Business response:
Jason, thank you for choosing to stay with us. Although we're glad to know you liked your well-kept room, we apologize for the maintenance issue you encountered and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our maintenance team, and they are rectifying the problems you mentioned. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
The front desk was no help when we had a problem and then lied to us about who we were speaking with. They absolutely refused to help us
Business response:
Thank you for evaluating your stay with us. First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associates who serviced you to ensure that situations such as yours are handled swiftly and appropriately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
LaSandra, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
The property did not accept the form of payment I had on me. The staff then charged me for a "no show" fee, even though I showed. The staff also did not inform me when I was standing in front of them. Expedia was the only company with my credit card info in all of this, so they gave it to them upon my reservation which allowed them to charge me at all. The GM never called as their corporate office said they would. Never stay at this property.
Business response:
Dear Kristopher, thank you for reaching out to us with your review. We are so sorry for the unfortunate reservation issues you experience upon check-in and that we have yet to get back in touch with you. Please reach out to our hotel directly and we will be happy to take a closer look and see what we can do to finally resolve this for you. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Aesthetically without looking too close things were nice. I was impressed with the rooms. What I was not impressed with was the staff. So very rude on multiple occasions! As if they couldn’t be bothered. I stayed two nights, checked out then came back that night for another night because everybody deserves a second chance. Right off the bat the desk person seemed displeased to me see me again. Apparently it was his break time. Anyway he puts me in the same room. No problem! Except for the fact that having just spent two days... read more
Business response:
Nicole, please accept our sincere apologies for the cleanliness issue and our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service and make sure our guests are treated well moving forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.