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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From service to room , even bulb is fused
In front of every door to my room which was the last room the carpet looked filthy and in front of all the dogs a distinct dog urine odor
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this with our team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known... read more
When I walked to my room the door was not properly shut and looked like it had been forced in. I brought this unsettling observation to the front desk I was dismissed and told that “This room just had a door that sticks. “Who ever was last in there must not have shut it”. When entering the room I was then hit with the reek of urine. The floor was filthy and there were stains on the counter and chairs. When I brought my concerns up. I was dismissed and not refunded. I will not be staying at ANY Extended Stay America after thi... read more
Business response:
Dear Kyle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Property was very old and dated. We decided after a few minutes to not even check in. There was a very dangerous looking person trying to check in being told they weren’t allowed to come back because of previous incident. Overall vibe was just not good. Person at the front desk handled the situation very well and was courteous, but we just did not feel safe in the property
Business response:
Dear David, Thank you for your feedback. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your satisfaction is of utmost importance to us, and we hope for the opportunity to provide you... read more
My flight was supposed to land at 10:40 pm. Instead it was delayed a couple hours and I didn’t get to the hotel until after 3 am. I had to call on the emergency phone to get service and into the building. The front desk agent claimed I didn’t have a reservation and tried to turn me away. I told him I have text and email confirmation of my reservation. He said they purge all reservations at 12 am and charge you as a no show. I asked did they send my money back. He said no. He said he can’t help me. After a few more minutes, t... read more
Business response:
Dear Caronda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
We would not choose this property again The property is in serious need of a refresh. The bed was extremely uncomfortable. The panel covering the elevator circuitry was extremely loose and only held on by one screw. There was a serious lack of water pressure in the shower. This was very much a low frills motel experience with an elevated price due to extended stay amenities(cooktop, sink and full size refrigerator). There was nothing egregiously wrong, but it was not worth the difference in price between it and the motel tie... read more
Business response:
Dear Rick, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Rest assured, we are actively pursuing a resolution with the relevant departments. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.