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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Room was dirty. Wouldn’t clean or move us rooms. Manager wanted argue saying it was a low income hotel and we get what we get.
Business response:
Dear Kayla, Thank you for sharing your concerns with us. We sincerely apologize for the condition of your room and the lack of responsiveness from our team. Your experience does not reflect the level of service we aim to provide, and we regret any frustration this may have caused. We are committed to addressing these issues internally to ensure improvements in our cleanliness and guest relations. We truly appreciate your feedback and hope you will consider giving us another chance to provide you with a much better stay in th... read more
Every time I stay at it extended stay I am beyond disappointed and disgusted with the company itself, and its lack of concern for cleanliness is beyond belief. I don’t know how they get away with it, considering government regulations. Last time I stayed at an extended stay, the bedsheets were not even changed, and it took several complaints to get someone to change. This time the toilet was clearly not cleaned at all with yellow stains everywhere inside the bowl and on the seat. I was really worried about even laying on the... read more
Business response:
Dear Joy, Thank you for reviewing our hotel. We sincerely apologize for the unacceptable experience you had during your recent stay. Your concerns about cleanliness are taken very seriously, and we deeply regret any discomfort caused by the condition of your room. This does not reflect the standards we strive to maintain. Please know that we will address this issue with our housekeeping team to ensure this does not happen again. Your feedback is invaluable as it helps us improve, and we are committed to delivering a much bet... read more
The property was not well kept. It was dirty and the maintenance was poor. Two thumbs way down. Staff was pleasant but our room was dirty, there was hair from various sources around the room, the tub drained slow, the trim on the counter had been torn off, the elevator electric panel was held on by one screw and some guests were smoking right next to the door. Avoid at all costs!!
Business response:
Dear Jonathan, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Reeked of weed, all over the property. By front desk, in the hallway and in the room. Dirty floor, sticky laminate in kitchen, stained carpet, countertop trims were missing, rusty appliances, not a single utensil in the kitchen. Door to the room had so much wear and tear on the bottom. Furniture had so much dust and wear, it seemed that they were bought used. Lookd like the room floor was not cleaned in months . When I brought up the weed smell to the front desk, I was told 'you have a sensitive nose' and a canned response o... read more
Business response:
Dear Trupti, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are unwavering in our commitment to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreci... read more
Einfach grausam und dreckig _ habe nicht schlafen können vor Ekel!
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely,Hotel Management
Gave us a room already occupied! They inspect your room while you are staying there! A lot of full timers living there! Gave me a room someone was already in! Went and asked for a refund and left
Business response:
Dear Andrea, Thank you for providing us with your feedback. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed about the difficulties you encountered and apologize for the inconvenience caused. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerel... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.