Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Jeremy, thank you for the wonderful feedback! It is nice to hear you liked your comfortable suite. As an extended stay hotel we do offer more in-room amenities since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are also glad you enjoyed the fully equipped kitchen, too. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our affordable rates, we are sorry for the inconvenience you had due to the third party reservation. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for your review. We are glad you had a pleasant stay and that you enjoyed our friendly service. We are also happy that you appreciated our complimentary shuttle service. Regarding your concern about the bill we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Thank you for choosing us, and we look forward to hosting you again at Ext... read more

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We are delighted we could impress you with our cleanliness and the in-room amenities we offer. Thank you for including us in your travel plans. We invite you to visit us again the next time you visit our area. Sincerely, Thank you for taking the time to review your stay at Extended Stay America. We are delighted we could impress you with our cleanliness and the in-room amenities we offer. Thank you for including us in your travel plans. We invite you... read more

Business response:

Mabel, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only liked our friendly staff and comfortable suites, but you found us to be a great value. We are also glad you enjoyed our complimentary grab-and-go breakfast. It was a pleasure having you stay with us, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Brittney, thank you for being our guest. We are sorry the shower in your room was not working and regret the inconvenience caused. We have taken note of your feedback and have shared it with the maintenance team to review and fix the issue immediately. We hope you will visit us again in the future so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Zoumarou, thank you for the four-star review of Extended Stay America. We are delighted to know you liked our well-maintained property and that you had a great stay with us. However, we regret your disappointment with our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management