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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not save a room for me even though I had a reservation and I never stayed here
Business response:
Dear Cameron, Thank you for being our guest and posting your comments. We hope you will accept our sincere apologies for your issues with the reservation. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, which happened on the day of your arrival. While we tried to correct the matter before your arrival, we were unsuccessful and are genuinely sorry. We would love to make it up to you and provide you with the enjoyable, ... read more
It was honestly the worst hotel I’ve ever stayed at. We were put out because of a fire and I have celiac disease, so I needed somewhere to cook my food. None of the burners worked. I wasn’t able to make any food so I ended up getting very sick and we left the hotel early and are staying in our apartment that has no electricity because it’s better than that miserable place. Didn’t even try bothering to get my money back it was clear this place was lipstick on a pig. The stairs felt like they were crumbling under our feet and ... read more
Business response:
Dear Chandler, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
NOT GOOD HOTEL the room was all duty, not good service
Business response:
Dear Jose, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
The elevator was broken, the rooms smelled bad, and a friend had cockroaches in their room. The online description claims breakfast is included...only things they had were Instant Oatmeal packets and granola bars, with a coffee machine. No eggs or protein. No juice. Basically, no breakfast. We would have stayed elsewhere if they had been honest about the breakfast choices, or lack thereof. The location was convenient - but that's the only good quality to mention. No convenience stores nearby. Very disappointing!
Business response:
Dear JASON, We apologize for the issues you experienced during your stay at our hotel. We have taken prompt action to address the broken elevator, unpleasant room odor, and presence of cockroaches. We appreciate your feedback on our breakfast options and will review them to better cater to guests' preferences. We apologize for the inconvenience of not having nearby convenience stores and will explore ways to provide more amenities. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
I thought the price point was good but I did not like the service there. When you arrive there is never anyone at the front desk! I had to wait a couple minutes for someone to come out and help me. Then when I was checking out I literally had to go find a maid to get me someone, front desk associate. You should have a bell or something you can ring when they are not up there. Also there was hair in our bed. The breakfast was ridiculous I thought it would be a lot better breakfast. And the front door should have a handicap bu... read more
Business response:
Dear Carrie, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. There is nothing more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
Was not informed about a 100.00 damage deposit. Was told they'd put it back on my card after check out. They still haven't and i know we didn't damage anything. Was not told there was no cookware or no dishes included with the kitchenette in the room. Water pressure in the bathroom sucked
Business response:
Dear Jeff, We are sorry you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. We also apologize for the issue with the bathroom and for not informing you about our kitchenware policy upon arrival. We will address these issues appropriately to ensure our guests are well-informed about our policy and to provide ... read more
The room stunk of B.O.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Shady Shady Shady. Management is very Shady and the way the billing is done here is so wrong and shady. They bill unlike any other hotel even same name hotels we’ve stayed at. They over bill. They call your character into question just to make themselves feel better. We will not ever stay there again.
Business response:
Dear Shannon, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. Please allow us to check the situation you mentioned to see what went wrong. Meanwhile, please reach out to us at the hotel so we can review the charges and assist you further. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.