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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad lawsuit The front desk clerk propersitioned me to go back to his room, he put me right across the hall from him and I did n not think that was fair. He came to my door so many times and Called
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Sad Stay It was not nice at all the only thing I can say is the AC was cold but light was flickering in bathroom needed a new bulb, the bed was not comfortable I stood at front desk for 15 min trying to get sheets and blanket for pull out bed finally a cleaning lady came out and I got 1 sheet and had to ask again for blanket and pillow, No coffee pot in room and no coffee in tiny breakfast room, No breakfast just small muffins and granola bars.. All I can say is I won't stay at this hotel or any others with this name.. Bathr... read more
Business response:
Anita, thank you for your feedback. We are sorry for the difficulties you had during your stay and that we missed meeting your expectations. Your comments have been shared with the appropriate team members to ensure future guests do not encounter the same issues. Also, kitchenware and other in-room amenities are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. Please accept our apologies if we did not communicate this to you at check-in. We would like to regai... read more
The room was dirty. The sink had not been washed, i found a muffin under the dresser and the dirt and such behind the bed when i had to move it to try and find a plug in was....I will not stay here again
Business response:
Marlene, thank you for your feedback. We apologize for failing to provide the spotless room you were expecting upon arrival. We are working with our housekeeping team to ensure we redouble our efforts in providing the guests with a clean and comfortable room that they deserve. We hope you will give us another chance to impress you on your next visit. Sincerely, Hotel Management
Absolutely awful It was awful. My shoes stuck to the floor because it was so dirty, sofa bed was broken and had a 3 foot piece of metal sticking out of it, pool was broken, fire alarm went off at 1am for no reason and their breakfast is coffee and granola bars. We were supposed to stay 3 nights and we left after the first night. Management did not want to hear our complaints and was very rude.
Business response:
Alan, thank you for choosing to stay with us. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Manage... read more
Lazy workers No pool like it said. Rooms nasty and workers were terrible. Will never go back
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Ok Bed and hideaway were not very comfortable Not very many amenities
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
The room has crumbs in the kitchen and on the kitchen table. No towels were in the room upon arrival and we were given a handicapped room without explanation. Showering was extremely difficult in the handicapped shower and then the surprise of no towels. yuck.
Business response:
Cindy, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the housekeeping issue you encountered while you were here. Your feedback is discussed with the concerned team to do the needful. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
It was close to airport, Hotel staff was trying to help if you need anything. It was just not clean and small trash everywhere, in the hall f the hotel and in the room. Bedding is very old and became thin and gray.
Business response:
Matilda, thank you for posting a review of your stay. We’re glad to know you were pleased with the service provided by our staff and that our location was ideal for your needs. However, we apologize for the cleanliness issue you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts going forward. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, Hotel... read more
Absolutely filthy, chunks of ceiling are falling apart, dirt around all sinks, and lacking a sense of security. My reservation was also nowhere to be found in their computer system. Poor managed, no regard for comfort or cleanliness.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.