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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dated and not very well maintained. However, for the price paid, not too bad. Doubt I would stay again.
Business response:
David, thank you for your comments. We are sorry our hotel did not meet your expectations and regret your visit was not a pleasant one. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we look forward to seeing you again in the future! Sincerely, Hotel Management
Over flowing and dirty toilet Refrigerator with stains all over outside Cancelled my reservation by mistake
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
Property smelled and beds were not good. Not pleased
Business response:
We apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and ho... read more
The rooms were dirty, there were condoms in the nightstand, furniture was broken, sheets were dirty (literally not changed), no one at front desk to take care of issues, coffee machine was not working.
Business response:
Leigh, thank you for returning back to us. A clean and comfortable stay is any guests’ initial expectations, and we apologize for not meeting it. Also, we apologize for the front desk associates not being available when needed. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Great Price - Get What You Pay For The restroom was not very clean. It had some hair from former guests there and the floor on there seemed like it hadn't been mopped in days. The exercise room is there but the equipment was not functional and neither was the AC unit. No exercise could be done in a safe condition there. This room really needs some work to be done. It is good if you are not staying for long and just driving by. I would not recommend this for long stays.
Business response:
Manuel, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the gym equipment. This will be addressed with our team and we are grateful for the feedback. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The room I booked online wasn’t available when I showed up. The room they gave us was locked from the inside and neither we nor the staff could enter and there were no more rooms available for our family of 6. We got our money back and had to stay elsewhere.
Business response:
Thank you for your review. We are sorry for the reservation issue and the inconvenience you had at check-in. We will share your feedback with our front desk team so that they are more diligent going forward. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management
Smoke detector had been ripped out of ceiling. Wires were coimg out of hole in the ceiling. Bathroom fan did not work. The towel rack was coming out of the wall and several electrical outlets were either loose or not working at all. "Breakfast" was a selevtion of prepacked muffins. Coffee tasted like the dish soap had not been rinsed out
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.