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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Normally i have good experience, just not this time.
Business response:
We hate losing our loyal guests so we are extremely sorry for the disappointing stay you had this time. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overbooked I had a reservation for the deluxe suite, 2 queen beds and a couch that pulls out into another bed. I arrived in the late afternoon to check in and was told they see my reservation but did not have a room because they were overbooked. They tried putting 5 of us in a room with 1 king size bed to make up for it!!! I had to find another hotel at the last minute!! Then they turned around and charged my credit card for a 1 night stay!!! I couldnt believe that!! They said they will refund my money but 4 days later it st... read more
Business response:
Kendra, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. With regard to the charges, if you still have any queries, please feel free to reach out to our front desk so that we can assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The rooms smelled like piss along with the hall ways. When I first arrived the lady at desk took my card and I told her I had already paid through 3rd party, and said she was only using for incidentals but the very next day there was a complete charge of a new reservation. I was upset and called down to the lobby and she stated I apologize and it’s canceled. To find out that they never canceled it and charge anyway. Won’t be staying here anymore!
Business response:
Thank you for taking the time to show us your concern. We genuinely care about delivering an exceptional experience to all of our guests; therefore, we sincerely apologize for the issues you encountered in our hotel. Your feedback, and also your patience in this matter, are much appreciated. If you have any queries unresolved regarding the charges, please reach out to us. Please give another opportunity to prove ourselves. Sincerely, Hotel Management
Hotel vs Hotels.com disconnect equals one unhappy This was one of the worst trip I booked through Hotels.com. I booked a room with two queen with double sofa bed and when I arrived to the hotel at past 9pm, the staff told me the room I booked was sold out and she gave me the only room they had left which was two double beds. How are we going to sleep 6 people and be well rested for our 16 hr drive home in the morning?
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and for not being able to give you the room of your choice. Your feedback will be shared with the appropriate team so that they are more diligent going forward. We regret the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Had to leave the room at 1 a.m the room just kept getting hotter an hotter called front desk no maintenance worker on site gave me eventually a room an hour later . Slelpt about 4 hours had to drive Nebraska for a military delivery.
Business response:
Lawrence, thank you for choosing our hotel. We are sorry for the maintenance issue you encountered in your room and regret the inconvenience caused. We understand your frustration and have shared your comments with the appropriate team. Please revisit us in the future so that we can provide you with a much better experience and a good night's rest. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Samuel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence. Sincerely, Hotel Management
Our room was on the ground floor and the door lock was broken. The window locks were broken. And the shower was also broken. And that was in their words “an upgraded room”. Lastly I was Told my price wouldn’t change and it went up $20 and now have to wait 5-10 business days for my return. Just sloppy and not caring.
Business response:
Omega, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. W... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.