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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet paper was rough and towels were like sandpaper
Business response:
Thank you for your feedback. We are sorry for your disappointment with bath amenities and will address your concerns with the appropriate department. We still hope the rest of your stay would have been pleasant and that we will have another occasion to host you. Sincerely, Hotel Management
In a nice location
Business response:
Rachel, thank you for affirming how convenient our location is. We couldn't agree more. It is great to know you enjoyed your time here, and we hope Extended Stay America will be your preferred place to stay going forward. Sincerely, Hotel Management
The staff was friendly and checkin/checkout was efficient. Room floors were dirty. Complimentary breakfast was sparse.
Business response:
Thank you for choosing to stay at our hotel and sharing your experience. We are delighted to know you liked our courteous associates. However, we apologize for the cleanliness issues you encountered during your visit with us, and we will share your comments appropriately. We also regret your disappointment with the breakfast we offer. Thank you again for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Good location, could use updating Allowed us to check in early, service was friendly. Rooms were large, but we had to ask for any kitchen items we needed and a hair dryer. There was nothing in any drawer or cupboard.
Business response:
Hillary, thank you for choosing Extended Stay America. We are glad our location was perfect for your needs and that you were impressed with our courteous associates. With that said, we are sorry for the inconvenience you had while here. We look forward to hosting your next visit to this area. Sincerely, Hotel Management
Workers were great! The place stunk like old smoke in carpets, curtains and bedding
Business response:
Delores, thank you for sharing your experience at our hotel. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we are sorry for the inconvenience you experienced due to the concerns with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a second chance to deliver the type of experience you should alway... read more
Best Buy vs name brand I’ll start with saying you get what you pay for. We stayed in a room with a kitchenette but we had to ask the front desk for the items we needed then turn them in when we were done VS each room already having their own supplies. They also provided 1 dish towel ( no dish soap or dish rag). Breakfast consisted of some juice/coffee, muffins, and granola bars which you must either take with you or eat in your room. I never did see an ice machine but we did have a ice bucket in our room. The room was clean ... read more
Enjoyed my stay
Business response:
Jade, thank you for choosing to stay at Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Comfortable & Very clean
Business response:
Nora, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.