Extended Stay America - Kansas City - Country Club Plaza

Business response:

Dear Steve, we are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's ... read more

Business response:

Dear Kurt, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Shawn, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear David, thank you for reviewing your stay at Extended Stay America. We are delighted to read that the lady at the front desk helped you have a smooth and pleasant check-in. Your compliments will indeed be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry for your disappointment with bath amenities and will address your concerns with the appropriate department. We still hope the rest of your stay would have been pleasant and that we will have another occasion to host you. Sincerely, Hotel Management 

Business response:

Rachel, thank you for affirming how convenient our location is. We couldn't agree more. It is great to know you enjoyed your time here, and we hope Extended Stay America will be your preferred place to stay going forward. Sincerely, Hotel Management