Extended Stay America - Kansas City - Country Club Plaza

Business response:

Dear Rachel, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience to all our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope to welcome you back again.Sincerely,Hotel Management 

Business response:

Dear Claudia, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We are happy that our l... read more

Business response:

Dear Charles, thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad you enjoyed our hotel's other aspects, including your bed. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management