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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean, but the entire corridor reeked. The foul odor was so strong it permeated the room, making our time there less than desirable. Luckily, we didn’t spend much time in the hotel.
Business response:
Dear Joshua, Thank you for giving us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Update needed Facility is in need of being updated.
Business response:
Dear Randall, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Everything was perfect. Promise of a quick refund for deposit.
Breakfast = Granola Bar! Hotel is fine.. but plese dont say "free breakfast" or breakfast included when breakfast is a a granola bar! Thats one reason you choose a hotel is for the free breakfast.
Business response:
Dear Guest, We are sorry our complimentary grab-and-go breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you here.Sincerely,Hotel Management
Small narrow-ish parking lot
It was a nice area close to a few things. Difficult to get to because of construction though.
Business response:
Dear Brian, Much grateful for taking the time to review your stay at Extended Stay America. We are glad you enjoyed most of your visit and apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. Please come back and see us again!Sincerely,Hotel Management
Room smelled like cigarettes and could use an upgrade
Business response:
Dear Christopher, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously and thank you for bringing this to our attention. Furthermore, we also appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select u... read more
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.