Extended Stay America - Kansas City - Country Club Plaza

Business response:

Cathy, thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you had a pleasant stay with us and enjoyed our ideal location. Also, we have taken a note of your feedback and will share it with the appropriate individual to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Steve, thank you for choosing Extended Stay America. We're glad to know you our location was convenient for you, but we regret your stay was impacted due to the cleanliness and noise issues. We have discussed your feedback with our housekeeping team to be more diligent with our efforts. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad to know you enjoyed our delicious grab-and-go breakfast and that you found us to be a good value. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Harlan, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you so much posting a review of your stay. It is nice to read you had an overall pleasant visit. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your valuable feedback and look forward to having you stay with us again... read more

Business response:

Thanks for the feedback. We are glad to read you liked your room and that our location was perfect for your needs. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management