Extended Stay America - Kansas City - Country Club Plaza

Business response:

Thank you so much posting a review of your stay. It is nice to read you had an overall pleasant visit. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your valuable feedback and look forward to having you stay with us again... read more

Business response:

Thanks for the feedback. We are glad to read you liked your room and that our location was perfect for your needs. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more

Business response:

Gerry, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Brenda, thanks for choosing Extended Stay America. It feels good to know you liked having a fully-equipped kitchen in your room and that our location was convenient for your needs. Thank you once again for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Patrick, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management