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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ding, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Kenneth, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Staff was very welcoming , previous customer left undergarments in room. Staff provided new bedding .
Business response:
Jody, thank you for being our guest at Extended Stay America. We are delighted to know you were impressed with our associates and enjoyed your stay. Thank you for being our guest, and we look forward to your next visit! Sincerely, Hotel Management
Clean room and great location. However not recently renovated and there was a bit of old smell to the room and the halloway. We didn’t really spend much time at the hotel so that was fine for us. The best thing about the hotel was the location, walking distance to the plaza and inna safe area.
Business response:
Ani, thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. However, we apologize for the odor issue in the hallway. Your experience is shared with our housekeeping department to do the deep cleaning. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
they mentioned they had breakfast which really was only to go food, such as granola bars and no orange juice which is what I usually drink. they do not clean rooms on a daily basis. They do not have ice machines, either. they did however have a fridge, and microwave, which was nice.
Business response:
Theresa, thank you for reviewing your stay with us and we regret your disappointment with our hotel policies. We are truly sorry that you were not happy with our breakfast offerings. We would like you to know that, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared ... read more
no service for 7 days - the entire time we have been there
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, Hotel Management
I really liked the location, and having a kitchen. This location needs some remodeling, and a handicap ramp and door. How can any place get away with that?
Business response:
Dear Jean, thank you for selecting Extended Stay America for your stay. We are pleased you had an enjoyable visit and appreciate your positive comments about our good location. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Something was wrong with the refrigerator it made loud noises all night and my door was loose and looked like it had been broken into
Business response:
Tiffany. thanks for choosing us. Although you had a pleasant stay, we offer our apologies for the inconvenience you had in your room. Your feedback for the refrigerator and the door is shared with the maintenance team to do the necessary. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
From calling and booking to checking in and staying. The front desk team are beyond incredible! Very kind hearted and very sociable. I couldn't say more, as there are no words, to how kind the staff was at both check in, and check out as well as advice on what to eat at 2 am. Seriously the best staff! Thank you guys so much for spreading kindness and smiles!
Business response:
Mel, thank you for staying at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.