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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Steven, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Location was great! Staff was very kind. The room was OK. No complaints.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management
Friendly staff and comfortable beds. Room was spacious.
Business response:
Lynn, thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Jordan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Hotel was extremely overbooked. Original room could not be used because the lock on the door was broken. Was changed to a double bed from a queen. First floor window did not latch shut in new room. However, the gentleman at the front desk was not just pleasant but very fun to talk to considering the circumstances he had to deal with.
Business response:
Thank you so much for the amazing review! We are thrilled you enjoyed your stay at Extended Stay America, and it is great to know you were comfortable at our hotel. We really appreciate the nice comments about our friendly team members, and we will share them with everyone. We hope you will stay with us again soon! Sincerely, Hotel Management
Capable staff It was OK. There were problems with my door lock and the staff leaned over backwards to solve it.
Business response:
Michael, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had with the door of your room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Returned after a concert at 11:15 PM the front door was locked and the card key slot would not work. Luckily there were five other people there and one person had a friend in their room and called them to come down to let us all in,very frustrating !
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was good
Business response:
Hafez, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The halls and elevators had a foul odor, but the room was okay. Bathroom was not clean. Bed was very comfortable.
Business response:
Thank you very much for staying with us. Although you like the comfort of our beds, we take the cleanliness of our hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.