Extended Stay America - Kansas City - Country Club Plaza

Business response:

Thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. Please be assured that we have shared your feedback with the appropriate teams, and we’re working with them in order to improve our service and facilities. We hope you will give us an opportunity to make this up to you during a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Mike, thank you for reviewing your stay at Extended Stay America. We’re glad to know our location was convenient for your needs and that overall you had a pleasant experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying at our hotel. It is good to know you liked our welcoming associates, but we also appreciate your observations for our facilities and have taken a note of it. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for your candid review. Although we are happy you liked our ideal location, we are sorry for the cleanliness issues you had and the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Cesar, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Clayton, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Traci, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management