Extended Stay America - Kansas City - Country Club Plaza

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery.Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service.We hope you will consider staying with us ... read more

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, ​​​​​​​Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thanks so much for the terrific rating regarding your visit to Extended Stay America. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Steven, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management 

Business response:

Lynn, thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We appreciate your review and hope to have you as our guest again. ​ Sincerely, Hotel Management 

Business response:

Jordan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management