Extended Stay America - Kansas City - Country Club Plaza

Business response:

We are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, Hotel Management 

Business response:

Dear Jean, thank you for selecting Extended Stay America for your stay. We are pleased you had an enjoyable visit and appreciate your positive comments about our good location. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Tiffany. thanks for choosing us. Although you had a pleasant stay, we offer our apologies for the inconvenience you had in your room. Your feedback for the refrigerator and the door is shared with the maintenance team to do the necessary. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Mel, thank you for staying at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

John, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your review online. Although you liked our location, we apologize that we couldn’t live up to our promise of providing you with a perfect stay. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Jenn, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved our ideal location and were happy with our affordable rates. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy to know you had a pleasant stay with us. However, we are sorry our grab-and-go breakfast offerings were not to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It was a pleasure to have you here, and we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management