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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was extremely overbooked. Original room could not be used because the lock on the door was broken. Was changed to a double bed from a queen. First floor window did not latch shut in new room. However, the gentleman at the front desk was not just pleasant but very fun to talk to considering the circumstances he had to deal with.
Business response:
Thank you so much for the amazing review! We are thrilled you enjoyed your stay at Extended Stay America, and it is great to know you were comfortable at our hotel. We really appreciate the nice comments about our friendly team members, and we will share them with everyone. We hope you will stay with us again soon! Sincerely, Hotel Management
Capable staff It was OK. There were problems with my door lock and the staff leaned over backwards to solve it.
Business response:
Michael, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had with the door of your room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Returned after a concert at 11:15 PM the front door was locked and the card key slot would not work. Luckily there were five other people there and one person had a friend in their room and called them to come down to let us all in,very frustrating !
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was good
Business response:
Hafez, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The halls and elevators had a foul odor, but the room was okay. Bathroom was not clean. Bed was very comfortable.
Business response:
Thank you very much for staying with us. Although you like the comfort of our beds, we take the cleanliness of our hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Meh Very basic, a little run down. AC was noisy. Hall noise was audible from inside the room.
It was clean but cups in the room would be a good idea even if they are paper to brush teeth. By the time we got to the room and realized the kitchenette was not stocked we did not bother to go back to the desk to request supplies.
Business response:
Thank you for your review of Extended Stay America. It is nice to read you had a pleasant time here. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
It serves its purpose. Basic accomodation and affordable.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our reasonable rates. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.