Extended Stay America - Kansas City - Country Club Plaza

Business response:

John, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your review online. Although you liked our location, we apologize that we couldn’t live up to our promise of providing you with a perfect stay. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Jenn, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved our ideal location and were happy with our affordable rates. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy to know you had a pleasant stay with us. However, we are sorry our grab-and-go breakfast offerings were not to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It was a pleasure to have you here, and we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Adele, thank you for staying with us, and for your wonderful feedback. We're so happy to know that our excellent location close to several local attractions was convenient for you and that you enjoyed your time with us. We hope you will come back and see us on your next trip to Kansas City. ​​​​​​Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Catherine, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, ​​​​​​​Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management