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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower was broke water didn’t work and they said my deposit was coming back and never did
Business response:
Rebecca, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Please note, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. Again, we apologize for any inconvenience and we look forward to having you back with us in the ... read more
Checked in late in the evening but no one was around waited 10 min called front desk to be advised only one person working what u want me to do ? Umm well I’d like to check into my room if possible ? Lol advised helping other guests waiter a further 15 min … hire enough staff to cover shifts ur staff r working hard
Business response:
Thank you for your review. We are sorry for the frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
Should've read the one star rating before booking Dated room, not properly cleaned. There's dead house fly at corners of kitchen sink and stickers (tag) stuck on the floor. Dead phone, can't call front desk... Have reported to front desk, they said they'll look into it. Nothing was done.
Business response:
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The room was dirty, littered with cigarettes buds and smelled cigarette. The surroundings was kept unclean.
Business response:
Ligogo, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
The pictures shown on Expedia looked NOTHING like the real thing. The rooms were very dated, the bed sank when you layed on it. The TV was mounted to the wall and couldn’t be adjusted so you really couldn’t watch it from the bed. You heard all the noise from the interstate and train yard across the the road since the walls seemed paper thin. If you’re broke this place is perfect but do yourself a favor and stay at a more expensive place.
Business response:
Mike, thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management
Meh. Crappy hotel that smelled dank. Staff unattentive.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
I booked this place because they have included breakfast as one of their amenities listed. There is currently no breakfast. The room given to us smelled like cigarettes and liquor. There was no trashcan in the room, we had to improvise and use a bag. Before we left, we saw a cockroach on the floor. We stuck it our because our stay was only 1 night, but please save your money. Go somewhere else.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.