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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waited approximately 5 minutes for someone to appear at check in desk. Was asked multiple times if I had stayed there before. Counter was dirty, elevator was dirty and hot, hallway was dirty, room was dirty and smelled like cigarette smoke and seafood. Complained at front desk about the smell and condition of room. Front desk personnel said she would call us in our room after she spoke to her boss. She never called. In the morning wife went to get coffee, went to use creamer and noticed strange consistency, looked at expirat... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Hotel needs updating Hotel needs updating.
Business response:
Thank you for your review. We are sorry our property was not to your expectations and regret any inconvenience caused. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Booked it for my family. Unfortunately, it didn't have any water for more than 20 hours which is a nightmare in hot summer.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected water issue during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Pay the extra money for a reputable hotel I reserved a suite with 2 queen beds and a sofa bed. Upon arrival, they informed me they only had a room with a king bed left. This left my teenage son having to sleep with his mom while two of his friends slept on the pull out. They did not have clean linens for the pull out. They only had a sheet and one pillow. As we were unpacking, we could hear a dog barking next door. An hour later we went to bed with the dog still barking. Since we were in KC for for a basketball tournament, t... read more
Business response:
We are extremely sorry for all the inconveniences you had to endure. We take this very seriously, so please allow us some time to investigate the specifics of this instance with the associates involved. Once again, we apologize for what transpired, and we truly hope you will give us another chance to restore a favorable impression. Sincerely, Hotel Management
Avoid. The desk clerk was friendly and accommodating, but there are suspect people staying here. The side entrance reeked of marijuana and there was constant yelling. On top of this unpleasantness, my car antenna was stolen. I will never stay here.
Business response:
Mike, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Keep on looking! They took a 100 dollar deposit that I am still waiting on to get back, the hotel smelled bad, stains all over the room and very outdated, tiles in shower looked very old and dirty in grout, Fridge was old and it smelled you think they could at least put in some baking soda to take care of that. Stove looked like something from the 60's. Would not recommend this hotel and I will not be staying there again!
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to inform you Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope you will give us a second chance to deliver the type of experience you should always expect fr... read more
The hot water stays hot in the shower. It was not clean.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.