Extended Stay America - Kansas City - Overland Park - Nall Ave.

Anonymous 

on Expedia

6 years ago

Horrible urine type smell strong in the hallway, slight in the room. Two guests appeared to be engaging in illegal activity in front of hotel, which made the facility feel unsafe. I was glad to leave and won’t be going back. 

TD 

on Expedia

6 years ago

1 st night there I went to go to bed and there were huge stains about 12 in. long on the sides of the bed sheet in two spots and a blood spot under the pillow. I told the night clerk and he said if I stayed in it he would give me a free night. I refused. I was moved to another room and all week when I went to use the microwave it would run for 2 minutes and then it would shut off, dead for about 6 hr.s I told the desk, they sent maintenance the following day. It never got fixed. I needed to print a speech for work the clerk ... read more

Tyler 

on Expedia

6 years ago

stains on bed sheet, dusty, broken fire alarm that kept making sounds randomly to keep our employees awake. New management- poor service. even after complaining the first day nothing got done . requested reimbursement for two days atleast. Had to move the employees out of the hotel one day early and put in a different hotel. 

Martin 

on Expedia

6 years ago

Spent 10 days for work and staff was horrible. The rooms were okay but the staff was terrible. The gal in the front when asked everyday for a plate package over the phone and never showed up. When we finally went down she gave us two spoons and said that’s all she has. Never again here. 

Big 

on Expedia

6 years ago

I arrived at 1110 and waited 30 minutes for someone to check in. If I hadn’t called the hotel while standing in the lobby no one would’ve came. I got to the room and checked the sheets and of course they weren’t changed! The reason I knew? The bodily fluids on the sheeets from the people before me. 

Patti 

on Expedia

7 years ago

This was a thoroughly disappointing experience. Upon arrival, the person at the front desk did not know what to do about payment since we booked through Expedia. Two of the lamps in the room had no light bulbs. We had to go to the front desk to ask for an iron and a hair dryer on different occasions, since these were not provided in the room. The window frame and screen in the room were bent and remained slightly open the entire time - it was impossible to close the window completely. The 'grab and go breakfast' consisted of... read more

Philip A. 

on Expedia

7 years ago

It was livable for a weekend. The room and common areas were very humid, bath towels were still damp the next day after being hung to dry w the bathroom door open. The carpet had stains on it, and the sheets looked like they had Sharpie marks on them. Otherwise, the room was clean. The breakfast is "grab and go;" meaning packaged muffins, granola bars, fresh coffee, and oatmeal packets. I will not be staying here again. 

Anonymous 

on Expedia

7 years ago

I told them at front desk to please not bother me before checkout at 12. They knocked on my door 3 times between 10 and 12. I was pissed to say the least 

Wayne 

on Expedia

7 years ago

Not so great service at Extended Stay. The room was alright, but no ice machines available and I had no ice cube trays in the freezer. It took over 10 minutes for someone to show up and get me checked in.