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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s noted as smoke free but it is NOT and the cleanliness was awful in the kitchen area and dusty within the living areas.
Business response:
We apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It states it is a “smoke free” hotel but it is not. You can literally smell cigarette smoke in the hallways. Very disappointed in the cleanliness of the room. Luckily I had Clorox wipes and Lysol. Had to change rooms because the toilet seat was broken and the other room was no better. The good note was the staff was nice. Never again at this Extended Stay!
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered during your stay with us. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback with our housekeeping and maintenance teams in order to fix the problems you mentioned. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Our room was dirty, and I overlooked it because the entire building left something to be desired and the rate was cheap. In the morning, I dropped the room key beside the tv and when I went to get it, I found dusty disgusting items such as a used condom. When I complained to the front, he couldn’t have cared less. I have stayed in a lot of hotels, motels, and places that were pretty sketchy and this was the worst. I definitely do not recommend!
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider coming back so we can make your next trip pleasan... read more
Check in took forever, girl did not know what she was doing and my room was dirty when I arrived in it
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered during your stay. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Double charged me and my room keys didn’t work
Business response:
Making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. We are sorry for your experience here and if you would like to discuss about your charges, you can reach us at the front desk. Thank you once again for your feedback, and we hope to have an opportunity of welcoming you back. Sincerely, Hotel Management
The hotel evening staff person was hateful and rude
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Terrible hotel Horrible! We did not stay there—we came and they had no room for us—even though we a conf#—-there was a fight in the lobby while I was talking to the check in clerk—she was clueless on everything!!!!!! I have a paper saying my reservation was cancelled and I hope it was! Please check I was not charged for a room This was incredibly poor—I will never book at one of these hotels again
Business response:
Anne, please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
As soon i come to check in almost 6pm. The gal up front says my room is no longer available. I said so what about my reservation. She says well basically it's like 1st come 1st serve. I didn't show any anoyance and since my other kids didnt come I was ok w down grading. But what if my other 2 kids were to come. I wasnt sleeping them on the floor. Very disapointed because that is why u make a reservation because u will need it. This case it was a king and sofa bed.
Business response:
Thank you for sharing your experience. We are truly sorry for the service and reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.