This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Kaitlin, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
It was good
Business response:
William, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Location was very convenient for our plans to see much of what Kansas City has to offer
Business response:
Betty, thanks for making Extended Stay America a part of your travel plans. We are thrilled to know our location was perfect for your trip and that you were satisfied with your stay with us. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
The first room booked smelled of mildew. Second room was nicer.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the odor issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in the other room. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Harry Potter Beer Crawl Let me first start off by saying that the man that checked us in extremely early (per our request) was super friendly and we also received more then enough extra towels upon request. The room in its self was nice and big enough for four girls to get ready to go out! However there were a few down sides. The fridge/freezer did not get cold enough to keep the “pre-game” drinks cold or even freeze the complimentary ice trays that they leave in the room. The breakfast that is included with booking a room w... read more
Business response:
Thank you for evaluating your stay. Although you had a good stay, we are sorry for the issues you experienced and regret the inconvenience it caused. Your feedback with regards to the grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. Also, your review will help us as we work to improve our service and refine the guest experience. Thanks again, and we hope to host you back in futur... read more
Lacked comfort The mattress was so uncomfortable I literally could not sleep by an hour at a time. Location was good though.
Business response:
Jeff, thanks for choosing us. Although you liked our location, we are sorry for the issues you had with the comfort of your bedding. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrible The room was disgusting. Because the other hotels in the area were booked, we had to go to the local Walmart and buy cleaning supplies and air freshener. The room had a horrible smell
Business response:
Di'Nesha, we sincerely apologize for the odor issue you experienced while you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.