This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a dirty rag on my bathroom counter when I walked in. The room was clean but seeing this made me feel like the whole room was dirty.
Business response:
Suzann, thank you for staying at Extended Stay America. We are sorry we overlooked something during your stay and has been shared with our Housekeeping staff to ensure room receives a deep cleaning. We hope the positive aspects of your stay will bring you back to our hotel. Sincerely, Hotel Management
Close to everything I really liked the location. Close to all kinds of shopping and restaurants. Room was clean enough Wasn’t real quiet. Could hear hall noise
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are glad to read you were impressed with our convenient location close to the points of your interest and that your room was up to your satisfaction. It was a pleasure having you as our guest and we hope to welcome you again when in the area. Sincerely, Hotel Management
Great hotel near the convention Soft bed, hot water, best weekend EVER Great staff very helpful and understanding
Business response:
Chris, thank you for choosing Extended Stay America for your weekend stay. We are delighted to read you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice place to stay!!!
Business response:
Cherelle, thank you for staying at Extended Stay America. It is nice to read you had an enjoyable time with us. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Basic room; nothing special. The room was ok but amenities were bare and furnishings cheap. Even though the room and hotel were clean, it felt dirty.
Business response:
Thank you for being our guest and reviewing your stay. Your comments indicate areas where we could focus attention to improve our service, and we assure you we will evaluate what we can do differently going forward to avoid such issues. It was our pleasure serving you, and we hope you stay with us for your next you are in our area. Sincerely, Hotel Management
Both counter clerks were nice, polite, and speedy! The area was close proximity to metcalf and plenty of retail areas. The hotel was quiet, clean, and in good condition especially for the price.
Business response:
Ashleigh, thank you for staying at Extended Stay America. We are thrilled to know you liked our convenient location close to your needs and that you received an excellent service from our staff along with the value we offer. On behalf of everyone here, we would love to welcome you back soon. Sincerely, Hotel Management
Started bad. Ended Ok No toiletries in the bathroom at all. No hangers in the room. With people cooking in the evening, the hallway smelt like a combination of broccoli, rotten eggs, and sewage. Had to cover my nose. Eventually it started seeping into our room. No wifi access. Fellow guest had to explain how to logon by going to the hotel website. Worker at desk didnt actually know. 2nd night hallway smelt fine. Haven't decided if it is worth saving a little extra to stay here again.
Business response:
Thank you for staying with us and for sharing your feedback. We apologize for the cleanliness issue had and regret the inconvenience caused. Your comments have been shared with the housekeeping team to ensure they inspect and clean the everything thoroughly. Your concerns have been shared with the concerned team members to improve our facilities and service moving forward. It was a pleasure having you as our guest, and we hope to serve you again soon. Sincerely, Hotel Management
The room wasn't very clean, the first thing I noticed when I walked in was the smell of cigarettes. It also wasn't particularly well-maintained as I could see chips in the paint and cracks in the wall in several places. However, it was still very comfortable and the hotel was in a great location. Pretty much anything I wanted to do that night and the next day was within 2 miles of the hotel, which was wonderful. Overall the hotel was a very good value, I just would have liked it to be a little cleaner. I will probably stay h... read more
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an overall comfortable stay with us. That being said, we regret the inconvenience you experienced while here and have shared your concern with our team in an effort to improve our service and facilities. It was good to have to here, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Aaron, many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,268 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.