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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was trash in the room that had not been taken out in days or weeks. It had stunk the room up terrible. Bathtub had a big wad of hair in the drain. It was disgusting.
Business response:
Tina, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Going deaf Clean and well priced but air-conditioning unit was so loud when it went on we had to turn it off at night or turn up TV volumn to at least 3x normal.
Business response:
James, thanks for being our guest. We are glad to read you liked the cleanliness of your room and that you found us to be a good value. That being said, we are sorry for the maintenance issue you experienced at your room. Your concerns will be shared with the respective team in an effort to improve our facilities. We hope to have another opportunity to welcome you back soon to our hotel. Sincerely, General Manager
Relaxing Just what I wanted, a peaceful place away from that was like home. I could cook if I wanted to and just stay in and relax. The staff was friendly, rooms clean and no problems at all.
Business response:
Kim, thank you for sharing your wonderful review of Extended Stay America. We are delighted to read you loved the kitchenette in your room and were impressed with the convenience of our location. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Victor, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Lori, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Business response:
Chris, it is nice to read that your stay with us was enjoyable on some levels. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future visit. Sincerely, General Manager
Good place to stay for a short visit or longer one Clean, and great location.
Business response:
Attraisel, thank you for sharing your experience at Extended Stay America. We are delighted to know you loved the convenience of our location and were impressed with our clean environment. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Just okay.... The hotel is out dated, but clean. They advertise a continental breakfast.....dry packet oatmeal, breakfast bars and packaged muffins are not what I invisioned. So don't go thinking you are going to have breakfast and no seating area for that.
Business response:
Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apolog... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,231 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.