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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice until the bathroom I was pleased until I reached the bathroom. It literally looked like it wasn't cleaned st all after the last guest. Bed was comfy, had a good kitchen set up, and the breakfast muffin was good. But the bathroom ruined a good experience.
Business response:
Thank you for sharing your feedback. Although we are happy to know you liked your well-equipped room, we are sorry for the cleanliness issues you had in your bathroom. Your comments have initiated additional training for our team as we continuously improve. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Hello It was nice staying at ESA, only thing the free wifi is slow
Business response:
Rajeshwar, thank you for including Extended Stay America in your travel plans. We are delighted you had a nice stay and that you liked most aspects of our hotel. However, we are sorry for the issues you had with our Wifi. We hope you are already planning another trip our way. Thanks again for your feedback! Sincerely, Hotel Management
Business response:
Alante, thanks for staying with us. We are happy you were pleased with most of our services, but we are your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Andrew, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Meh It was ok. The sheets were stained. The location is great. Out room wasn’t serviced at all while we are there. We have stayed in other extended stay or studio type hotels and I’ve never had one where there were literally no amenities in the room. Everything is by request.
Business response:
Alicia, thank you for taking the time to share your feedback. We are pleased you liked some of the aspects of your stay. That being said, we are sorry for not living up to your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
The floor had clearly NOT been vacuumed.
Business response:
Cheri, thank you for taking the time to share your feedback. We are pleased to know you had an overall enjoyable stay. That being said, we are sorry for the inconvenience you experienced during your stay and have shared your concern with our housekeeping team to be more diligent going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Rooms could have been cleaner and WiFi better
Business response:
Troy, thank you for staying with us. We are pleased to know you had an overall enjoyable stay. That being said, we are sorry we missed meeting some of your expectations and have taken a note of your feedback to improve our service delivery. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Wow - Jerel, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hairy bathroom, stinky trash We have stayed here before and the room was so much cleaner, this time around the bathroom had hair clogging the sink, hair in bathtub and on counter, The room smelled because the trash had never been taken out.
Business response:
Thank you for choosing to stay with us. We are sorry for the cleanliness issue you experienced in your room this time and regret the inconvenience it caused. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.