Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dawn, thank you for staying at Extended Stay America. We are glad to know you enjoyed everything that we have to offer. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Robin, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. We are glad your overall visit was pleasant, but we are sorry for not meeting your expectations with regard to our amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and all in-room amenities. These items are available and complimentary at the front desk at any time. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel... read more

Business response:

Thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Jason, thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your time with us and found us to be a good value. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Tina, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager 

Business response:

James, thanks for being our guest. We are glad to read you liked the cleanliness of your room and that you found us to be a good value. That being said, we are sorry for the maintenance issue you experienced at your room. Your concerns will be shared with the respective team in an effort to improve our facilities. We hope to have another opportunity to welcome you back soon to our hotel. Sincerely, General Manager