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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
No surprises Easy to find, and easy check-in. Room was nice but could have been cleaner. Not filthy, but needed a vacuum and duster, and the comforter washed. No weird smells, and kitchen area was clean.
Business response:
Jeremy, thank you for choosing Extended Stay America - Kansas City - Overland Park - Nall Ave. and for sharing your experience. We are glad that you liked our front-desk service and your clean room. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
Had a couple dirty towels hanging in bathroom from a previous stay. Halls had a bad oder in them.
Business response:
Douglas, thank you for sharing your feedback. We apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Kansas City - Overland Park - Nall Ave. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
Front desk was very helpful. My first room assignment in this non smoking establishment smelled of cigarette smoke. We were given a different room quickly. I never expected I'd have to place a special request just to get my kitchen supplies! Cupboards and drawers weren't clean, I was reluctant to put my clothes in the dresser. Carpet was sticky and refrigerator was rusty. For a newly "renovated" place nothing seemed too new.
Business response:
Thank you for being our guest. Although you liked our front desk associates, we sincerely apologize for the cleanliness issues you encountered during your visit. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Passing through. Friendly staff, comfortable bed and good location. I stayed one night, but it would be a great place for an extended stay. It did not have a hair dryer in the room.
Business response:
Arlene, thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Kansas City - Overland Park - Nall Ave. We are thrilled to read that you loved our friendly associates and convenient location. It was our pleasure serving you, and we look forward to your next stay with us soon. Sincerely, General Manager
Business response:
Thank you for sharing your rating regarding your stay at Extended Stay America - Kansas City - Overland Park - Nall Ave. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Older hotel bad management Clean room. Hard bed like sleeping on a board. Over worked staff. Had to go to the desk to ask for everything.
Business response:
Thank you for being our guest. We are glad you liked your room, but we are sorry if you were inconvenienced by our hotel policies. Being an extended stay property, our services are designed as per the guests staying multiple nights who bring their own personal items from home so that’s why our amenities are kept at the front desk. We apologize for the issues you identified. We work hard to deliver the best facilities and service, and your feedback lets us know that we need to improve our efforts. We value your business and h... read more
Unpleasant Stay When we first got inside of our room, there was a really strong smell of clorox/bleach. We had to open the window to let some fresh air come in. In the shower room, there was a used towel hanging on the curtain rod (cleaning people probably forgot to take it). Then, found out that there was no hair dryer, no hangers in the closet. There was only one trash can in the entire room. The wall between the rooms are extremely thin. We could literally hear what people next door said. We got waken up few times through... read more
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.