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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was terribly dirty and felt extremely unsafe. I would never ever stay here again.
Business response:
Dear Amanda, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
The toilet didn’t work ☹️
Business response:
Dear Terrence, thank you for staying with us and sharing your experience. Please accept our apology for the temporary issue with the toilet and the inconvenience this undoubtedly caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Never Staying Here Again First room we went to had no carpeting and smelled like smoke, the next room the flatware, dishes, cookware items are not in the room, you need to pick those up from the front desk and check them out. There was no dish soap to wash your dishes with & 1 kitchen towel. There was dust everywhere & didn't look like it had been cleaned very well. Inside the drawers were gross, I wiped them out. Although 2nd room was a bit better, still smelled funky. The online pictures are way better than reality. When w... read more
Unsatisfied
Business response:
Dear Tammie, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Dirty, smelled like smoke and has bugs. They do inspections in guests room for contents. I walked out the next morning through a group of staff smoking. I smelled like smoke when I got into my car. It was a dump right in the middle of beautiful OP.
Business response:
Dear Ted, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Also, we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, the room you occupied will be professionally inspected and treated as a precaution. Thank you again for staying with us, and we hope to we... read more
Never again We booked a suite with kitchen. No amenities at all! Had to ask for coffee pot, dishes, utensils etc.. and then i had to go get them, they weren't even brought to tge room! One of tge bedside lamps didn't work. The shower pressure was a crap shoot.
Business response:
Dear Robin, thank you for staying with us. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better exper... read more
Not a good stay. People getting high in front entrance while checking in. Had to ask for ice trays, coffee and pot. Had no pool. Did request when set reservations. Had two rooms. Was in two different names for the two room reservation. The free breakfast was snacks not a meal as requested.
Business response:
Dear Alena, we appreciate you taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.